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SuiteWorld October 6 - 9, 2025: Agenda Builder is live!
Read on for the latest updates including:
• Agenda Builder launch
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• And more!
Check out this thread to learn more!
Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
Cash Refund Inventory Bug?
When creating a Cash Refund, stock is unintentionally added to inventory.
Example:
A customer has backordered 10 of item X. The order has been billed, and inventory is committed.
Customer calls to cancel the backorder. The reverse logistics coordinator then creates a Cash Refund to reurn the customer's money, and closes the backordered item on the original Sales Order.
Ideally, the Cash Refund should not touch Physical Inventory.
If one examines Inventory, however, the current quantity (should be 0), says 10. The Cash Refund is inadvertently debiting inventory.
Anyone else experiencing this problem? Some help would be greatly appreciated.
Corey A Cincotta
Director of Purchasing
0