Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Expand your NetSuite knowledge by joining our Ask A Guru Live sessions. RSVP on this event now.
Don't miss out on our Question of the Week! You only have until tomorrow, September 11, 2025, 2PM ET to comment your answers and earn rewards! Click here for more details.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
NetSuite 2025.2 Release Notes - This document summarizes the changes to NetSuite between 2025.2 and the previous release.
To help you get the most out of your 2025.2 Release Preview account, review the topics outlined in the 2025.2 Release Preview Guide.
SuiteWorld October 6 - 9, 2025: Agenda Builder is live!

Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!

Check out this thread to learn more!

Need Credit Card Failures to set Sales Order to Pending Approval

edited Nov 28, 2019 10:57AM in Accounting / ERP 5 comments

Hello - is there native functionality to set a sales order to pending approval if the cc auth was declined for any reason?

Our process:
* Webstore, SFDC or Back Office order created.
* Sales Order created in NS as Pending Fulfillment (were not requiring approvals due to high volumn transactions)
* Sales Orders with status Pending Fulfillment are sent automatically to 3PL warehouse to fulfill.
* 3PL Warehouse sends fulfilment info back to NS all automated & fulfilment records created.
* Auto bill take place and charges cc.

We are wanting to trap the auth decline before sending data to 3PL warehouse. Since NS has an enhancement to provide a HOLD status in the future, Whats a workaround to put a sales order status to Pending Approval when a auth is declined? Becuase as of today, product will be shipped already before we bill.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 3 (Jul-Sep 2025)

This Week's Leaders

This Month's Leaders

All Time Leaders