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Need to edit a Cash Sale, cannot void refund because it's liked to other transaction

edited Nov 26, 2019 8:56AM in Accounting / ERP 1 comment

We use a connector (FarApp) to import orders into NetSuite.

The import process is still a little buggy, so there was an error on a sales order resulting in a different amount being registered in NetSuite than the actual transaction on the eCom recorded.

I need to edit the Cash Sale and Refunds to match the eCom transaction amount.

I cannot because of related record.

What steps do I need to take to edit / modify / void this and get it correct?
[LIST]
[*]Cash sale, 216, [ecoom shor order#], posted incorrectly, as 124.01 because of a discount bug in FarApp
[*]Cash Refund, 19, has been adjusted to 123.83, the actual cost from Shopify.

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