Discussions
Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Explore new breakthroughs, sharpen your skills, and connect with experts who are shaping what’s next. Experience bold keynotes, interactive learning, and connections that span the global NetSuite community. Discover what's next at SuiteConnect Tour 2026.
We’re excited to announce that the 2025 Community Recap is now available! This special recap highlights the amazing contributions and achievements of our members over the year and celebrates the collective success of our community.
Check your personalized recap to see the impact you made in 2025 and how your efforts helped shape our community’s growth and success.
View Your 2025 Community Recap
Thank you to everyone for your passion, collaboration, and support. Here’s to building an even stronger community together in the year ahead!
Season’s greetings to you and yours! As we head into the holidays (December 24 – January 4), we want to take a moment to celebrate the incredible strength and collaboration within our community. Even during the break, you can continue to benefit from connecting with peers, searching related threads, posting your questions, and marking helpful replies as “Accepted” in the Support Community.
Please note our dedicated team will be on reduced coverage during this time, and regular responsiveness will resume on January 5. Wishing you a joyful and restful holiday season!
-The NetSuite Support Community Team
Customers Not Receiving Invoice Emails Sent Via Suitescript
Hi All,
For some context, I built a 2.0 API Suitelet that is triggered by a user event made email button that basically grabs a custom field (long text) from the customer record and pushes those emails into an array to be used in the email.send. The script itself works great. I have it account for the 10 email address limit by breaking up the addresses into 10 per email batches.
The problem is that when we implemented it, customers stopped receiving our invoice. Not just 1 or 2 customers but a lot of them. Very odd since they were receiving the invoices sent from the built in NS email function just fine. We have a weekly statement going out to the main email on the customer record that is sent out via workflow that is also being received just fine (it's how the customers realized they were not receiving the invoices!).