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Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Explore new breakthroughs, sharpen your skills, and connect with experts who are shaping what’s next. Experience bold keynotes, interactive learning, and connections that span the global NetSuite community. Discover what's next at SuiteConnect Tour 2026.
NetSuite launches new wholesale distributions solution in Japan in January 2026!
NetSuite has launched SuiteSuccess Wholesale Distribution Edition, in Japan. Please join us the webinar on February 12 that introduces NetSuite solution with demos and case studies for Wholesale Industry.
Register Now
NetSuite has launched SuiteSuccess Wholesale Distribution Edition, in Japan. Please join us the webinar on February 12 that introduces NetSuite solution with demos and case studies for Wholesale Industry.
Register Now
NetSuite 2026.1 Release Notes - This document summarizes the changes to NetSuite between 2026.1 and the previous release.
Have questions or experiences to share? Post your Release 2026.1 questions and join discussions in the Release 2026.1 category.
Have questions or experiences to share? Post your Release 2026.1 questions and join discussions in the Release 2026.1 category.
How to account for freight carrier damage of fulfilled sales orders?
Hi Everyone,
What is the best way to account for customer shipments damaged by a freight carrier:
-Original sales order is fulfilled and invoiced. Customer payment is applied to invoice and invoice is paid in full.
-Freight carrier damages part of the order in transit.
-Normally anything damaged by the freight carrier is not sent back by the customer but occasionally it is and can be reentered into inventory.
-A new item is sent to the customer to make the customer whole.
-The freight carrier sends checks for items damaged in transit rather than taking having us take vendor credits in these cases. That's just how they do it and won't change it.
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