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Please note that on Friday, March 20, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
AE: Customer Dashboard > Timeline Portlet > Add Tasks
Using the Personalize option on the Customer Dashboard, we can add the 'Timeline' portlet:
My users have asked if it is possible to customise this (to add 'Events' to the tick boxes along the top).
Searching in SuiteAnswers, the only reference to Customer Timeline I can find relates to SuiteCommerce InStore (SCIS) - which we don't have. That seems to suggest how changes can be made (e.g. SuiteAnswer Id: 35924) - but I don't seem to have any of the options mentioned in that article.
Is the Customer Dashboard Timeline Portlet different to the one mentioned in SuiteAnswers (relating to SCIS)?
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