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Discover new innovations across NetSuite with 2026 Release 2
■ NetSuite 2026.2 Release Notes
■ NetSuite SuiteApps Release Notes
■ NetSuite Sneak Peeks
■ Release Preview Guide
■ Release Preview Test Plan Template
■ NetSuite 2026.2 Release Notes
■ NetSuite SuiteApps Release Notes
■ NetSuite Sneak Peeks
■ Release Preview Guide
■ Release Preview Test Plan Template
Action Required: Review and submit pending reconciliation matches before the NetSuite upgrade to avoid rework. After 26.2, unsubmitted matches will be unmatched. For more details, see SuiteAnswers 1047397
Why did the customer payment against an invoice take a discount.
So this happened and I'm sure its just a setting somewhere. We offered a promo discount on a sales order using the Discount Item as we were told to during implementation. We fulfilled the sales order converted to an invoice.
When the customer paid and we applied the payment to the invoice it took a discount off the payment. Don't think that it should have.
During implementation training we were told that if we are going to apply say a 15% discount off the entire order to use the Discount Item to enter the discount. This would then apply the discount to all items added to the sales order.
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