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Warranty & repair process for repair

edited Jun 2, 2025 2:30PM in Ask A Guru 5 comments

Hi,

I have a customer who installed bundle of warranty and repair and manage repair process.

According to material I have, the process should be:

  1. RMA creation & approval
  2. Repair
  3. Good reciept
  4. Sales order+ invoice $0
  5. Repair WO
  6. Send repaird item to customer

My question is regarding the invoice with $0, the customer don't like that solution, it makes him issues with the VAT reporting.

Any recomondation on alternate process?

tn'x

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