Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Please note that on Saturday, April 11, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 30 minutes. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
How to Ignore 3rd Party Billing when calculating Freight?
Hello,
We use the integrated 3rd Party Billing.
At time of Sales Order creation, we click the Calculate Shipping box, and customers with freight accounts on file, will show $0 in the freight field.
This is as expected.
However, customers will ask that we charge (prepay and add) for freight for certain orders.
Is there a way to ignore freight account info on file and calculate freight for that order?
Currently we have to go to the customer record, delete the freight account, save, go back to the order, calculate, save, then go back to the customer record and put their information back in.
0