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SuiteWorld October 6 - 9, 2025: Agenda Builder is live!
Read on for the latest updates including:
• Agenda Builder launch
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• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
How to create cases for inbound email to reps?
Is there a secret email address for each user to make cases for them?
At the moment we are using the company inbound email address to create cases and they tend to allocated by the "Default Round Robin". This is fine. However what I want is for each rep to have their own "Inbound Email address" so that they can set their "reply to" email address and then every reply will generate a case. I am wondering if this facility exists because if you initialise a message from Netsuite it creates a unique return email addrerss so that it is captured by Netsuite.
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