Discussions
Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
Don’t miss your chance to meet our SuiteGurus—NetSuite Support professionals and subject matter experts with extensive experience in select product areas, including OneWorld, Advanced & Basic Accounting, Supply Chain Management, Receivables & Payables, CRM, Account Administration, and the SuiteCloud Platform. Full Conference attendees can prebook exclusive 30-minute one-on-one sessions for your product questions.
Spots are limited! Register through your Agenda Builder and find SuiteGuru under Agenda Enhancements.
Sales Order Management
As a company we are very new to NetSuite and in the early stage of adoption. One of the areas we need a better understanding is how2 manage Sales Orders. We are a Medical Device company and the management of serial numbers and the association to customer record is a requirement. We sell direct to the customer and only have 2x SKUs - A Starter pack and a replacement pack.
First, our contracted fulfilment provider unfortunately periodically ships our more expensive Starter pack rather than a replenishment pack, which often are not returned by the customer (x10 price difference).
The second is when a customer requests to cancels or changes a Sales Order, prior to shipment and (this is pre-paid) requests a refund.