Discussions
SuiteWorld is the largest annual gathering of the NetSuite community! It will be held in Las Vegas on October 6-9, 2025. Our customers and partners look forward to SuiteWorld every year as a place to hear the latest from NetSuite, get hands-on learning, and connect with each other. Register now!
Join our Ask An Expert Live session featuring Angela Bayliss , Senior Principal Consultant at Jade Global, on June 26, 2025, 2–3 PM ET. With 21 years of experience, Angela will answer all your questions. Learn from one of the best! RSVP now.
Advanced Partner Center (APC) - Tasks and Custom Records
Hi all,
I can't seem to see Tasks assigned to Employees in a Case when using the APC role. When I go to the specific URL, I can access the Task record no problem (using the APC role), but when I'm in the Case record, I cannot see any Tasks except those that the APC role created. How can I show all Tasks linked to the Case - would this require custom scripting?
Further, I've assigned the APC role 'Full' permission to a Custom Record, but again, I am unable to see that Custom Record linked in the Case (there are no Employee details in this Custom Record). Accessing the URL directly to a given record of the Custom Record, I get a Permission Violation error, saying that "You need a higher permission for custom record type …" even though I have assigned them 'Full' already.