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Unable to process payments manually after Enable Payment link and Payment Instruments

edited May 24, 2024 10:48PM in Ask A Guru 4 comments

We recently attempted to enable the payment link feature in our NetSuite account to accept payments via e-invoice. In my last post, I thought it was CyberSource Payment Bundle issue; however, it's not.

I installed the CyberSource payment bundle in NetSuite and completed the setup. When I enabled the payment link and payment instrument in Setup, I noticed that there's no field available for manually entering credit card information.

I've attached two screenshots for your reference: the first one is before I enabled the payment link and payment instrument, and the second one is after I enabled them.

I'm wondering if the installation of the CyberSource Bundles might not be compatible with our NetSuite configuration, or if there's something I'm missing.

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