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What would "Override Payment Hold" do to a credit card transaction with Payment Hold result?

in Ask A Guru 5 comments

Hello Gurus,

We have a cash sale that is supposed to capture the preauthorization amount, but the authorization was declined and the result is a payment hold.

Under the CS record, there is the "Override Payment Hold" option.

I could not find much documentation on this function, and would like to understand what it would entail by overriding payment hold.

  1. Will the "Unapproved Payment" status change? If so what would be the new status?
  2. What are the G/L impacts, if any?
  3. Any subsequent actions need to be taken?

Thank you for the help in advance,

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