Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Stay in the Know
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
Please note that on Friday, March 20, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
Credit Intercompany Drop Ship Invoice
Hello,
We are using Intercompany Inventory Drop Ship Feature in our account. I'm struggling with how to handle returns from the end customer.
I've read on Help Center thtat NetSuite does not support returns for IC drop-ship orders, you must compelte the following:
- Create a standalone return authorization between the external customer and the purchasing subsidiary.
- Create an intercompany transfer order between the purchasing subsidiary and the selling subsidiary.
But what about the open invoice and vendor bill between the subsidiaries? I've tried to create a credit of the invoice from the warehouse subsidiary to the selling subsidiarie. But I receive the error message:
0