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Sandbox Accounts page is not available

edited Jun 2, 2025 2:52PM in Ask A Guru 2 comments

I am an administrator in both production and sandbox of our organization's NetSuite environment. I need to refresh our sandbox, so I went to the Sandbox environment, Setup → Company → Sandbox Accounts; however, once I clicked "Sandbox Accounts", it shows the attached screen / error message:

<td class='medtextbold'><p>This information is currently unavailable.<br>Please check back later.</p></td>

I have successfully performed a sandbox refresh once in the past. Can the NetSuite support team look into this and advise what went wrong and provide an ETA of when this would become available again?

Thanks in advance.

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