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New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Update: Narrative Insights has been restored and is now available.
Narrative Insights is Temporarily Unavailable due to an Infrastructure Issue. Learn how This Impacts Your Account and What to Expect While the Feature is Disabled.
Narrative Insights is Temporarily Unavailable due to an Infrastructure Issue. Learn how This Impacts Your Account and What to Expect While the Feature is Disabled.
Comments
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I figured it out. note.activity: caseRecordRef. This will attach the 'Note' to the 'Support Case'
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udayr Thank you for bringing this to our attention. We are looking into this. Thanks rnedelkow. I really appreciate you time.. I also tried adding 'record: caseRecordRef' in my case record object. It still did not attach the note to the case.