3941994 Newbie

This is not easy to diagnose without looking at your account. I recommend that you file a case with support. Thanks,

I understand this issue occurs in your web store. Is that happening when the shopper is logged in or not? Does the problem reproduce when you enter a sales order 'by hand'? Thanks,

This is fixed in the 2007 release. Thanks,

Customer default tax code does not exist in the UK edition. The way taxes work in the UK would make it impractical; taxes depend on the item and the location of the customer. For example, it would be wrong to assign a 17.5% tax code to a UK customer if you sell something at the reduced rate VAT. Thanks,

You are correct: In order to have your message captured in the system, you should reply to the email. The email address is encoded so NetSuite can process the email. Thanks, Patrice Fabre NetSuite

It might be fixed in the 2007.0 version. In order to verify that, I would need you to file a case. In the case, please specify an invoice number that doesn't render properly. Thanks,

Did you try to import NetSuite tax tables? Thanks,

In year and a half on Netsuite and proably 20 hours with tech support, we have never been able to get sales taxes to work. It seems like some accounts just break. John, do you have a case number I can take a look at? Thanks,

Did you set the 'Tax Code Lists Include' preference to 'Tax Groups only' under Accounting->Set Up Taxes? I hope that helps.

According to the case details, the issue has to do with corrupted tax groups (no tax items in the tax groups). I recommend that you re-import your tax tables: it will update your existing tax codes/groups and fix the issue. Thanks,

NetSuite Quality Assurance is investigating the issue. The fact that it's not consistently reproducible makes it harder to diagnose. Thanks,

I recommend you file a case with NS support. This issue will likely require us to look at your account. Thanks,

The issue should be fixed tomorrow night. (We reverted the changes we had made last week) sorry for the inconvenience.

You would check "Charge Out of District Sales Tax" if you want to charge taxes to customers located in another jurisdiction in your state. Say your company is based in FL in county A (tax A). "Charge Out of District Sales Tax" allows you to charge sales taxes to a customer in county B, FL (tax B). Otherwise, you will be…

It's working as designed: If you set the tax item on a customer record, that tax item is going to be used in transactions regardless of the location of the customer. Note: the default tax item is used to pre-populate the tax items select. Thanks,

ok, I understand: you don't charge 'out of district' sales tax. That means all sales in your home state will be taxed at the tax item corresponding to your home zip code. e.g. if your company is located in zipcode 12345, you must have a tax item with zip code 12345. Please check the zip code on your tax items. I suspect…

An easy workaround for you is to not set the default tax code. I hope that helps.

issue 111060 has been filed Thanks,

Patrice, We do not charge 'out of district' sales tax. We want all in-state sales to be charged OUR county's tax rate. I added a zip code to the Illinois sales tax item (as per your suggestion). Nothing changed!! It still charges tax correctly on the web-store orders (and doesn't charge tax to the "out of state…

There are 2 preferences under Setup/Accounting/Tax for the use case you just described: 'out of province' tax code and 'out of country' tax code

I think this is a bug. That line is stored internally for non taxable transactions. It should not be visible to the end user. I recommend you file a case with NetSuite support, so you will be able to keep track of the status of the issue and know when it's fixed. Thanks,

In order to use the tax tables provided by NetSuite, you should use tax groups. The State Tax Import page reads: 'Change your tax codes include field to select Tax Groups and Tax Codes or Tax Groups.' I hope this helps,

If you change the preference, it applies to all items. However, this affects only the display of the prices on the item record. Transactions are not affected: the price used is still the net price. Thanks,

Jane, There is a preference under 'set up taxes' called 'Tax Calculation Type'. You can set it to 'Tax Included'. I hope that helps.

Are you importing items with csv, web services, etc? In that case, what you are describing would point to an issue in that area. Please confirm. Note: once the item is imported, the net price is stored (it's calculated if the user chooses to enter prices including taxes) and the tax will apply. Thanks,

In 2008.2, there is an address template for each country. So for a customer in another country, the template would typically include the country name. Thanks,

Can you reproduce the problem when you create a sales order directly (not thru the webstore)? I recommend that you file a case with support so they can look into your account and reproduce the issue. Thanks,

Do you remember the case # by any chance? Thanks,

you should be able to do what you want with the 'advanced taxes' feature (without the subsidiary management module.) - first create your nexuses - review your tax schedules: it's where you specify how an item will be taxed in a nexus - make sure the tax schedules are correctly assigned to items. The tax engine, using the…

Did you try to set the type field on the search? Thanks,