3942369 Green Ribbon

I found a work around...changed the form from our CUSTOM SALES ORDER form to the STANDARD SALES ORDER form. I can now fulfill...

Well, I can tell you that the vendor code information is there. Now it may not be present on the sales order screen but it shouldn't matter. I've tried using the standard form but still to no avail.

Yes...Indiana... I have another thread started in another area...

A cheaper alternative is to use the NetSuite Help button...search for the phrase UPS Thermal Printer...click the link to the Knowledgebase and follow the simple instructions. I got it to work in about 15 minutes...the one caveat is the printer has to be locally attached to a PC and cannot be shared...You might find this…

I found out this problem pertains to QUOTES and not SALES ORDERS... This is a BUG!

We use USPS Global Express service and Endicia/Dazzle PC software solution. It requires copy/paste address, phone and email but works OK for us. Would love to have more integration.

I am on hold to TEch Support on this issue. We are trying to mark orders "shipped" from yesterday and are still receiving the same "An unexpected error has occurred. Please click here to notify support and provide your contact information." I need this fixed as I can't ship orders!

We are experiencing the error message "an unexpected error has occurred"...can't ship orders...we are in a time sensitive business and our work around is to go to UPS.com and get our label there.

I fixed the form issue...I updated the custom form with the users role.

Your Customer Care Case # is 764162.

Now all my web orders are defaulting to an incorrect form. In looking at the web site setup, shopping tab, the checkout preferences are set for Credit Card form and invoice form to "Custom Retail Order" which is grayed out and can't be changed... Now when I pull up a web order, it does not show me the details of the…

our case is 764360

No not yet...I just tried to enter a web order and received this error: The transaction was entered successfully, but the following error occurred while sending the transaction email: An unexpected error occurred while sending the transaction email

Just received 2 more: Error Ticket: fk8mgddb1vvm8231rudk6 Error Ticket: fk8miebl8xqvfezlixwv

All orders just came thru! This will require us to call and talk with the customers to assure them we know what we are doing! Thanks for the help!

We are having same problem...edit the sales order, change the form to standard sales order and save. You will then be able to fulfill non-inventory items.

We received an email on November 8 and I was also notified twice when signing in that I knew about the update...no surprise here... I guess, like you, it would be nice to know what was fixed BEFORE so we can be on the look-out for things that may now be broke. All I know, is I had hoped this would fix the problem with item…

Agreed, but why is there a tab for "expenses" on the vendor return authorization? It made sense to me to document the expense to us so I am assured we get credit for it later. Maybe the tab should be removed...in our testing, if there is an expense entered on this tab, the return authorization remains open forever.

I was going to put something in my original thread about doing returns the way you do them...that's how we did it in my prior life... The only issues I see are noted in my opening of the thread. The expense issue is definitely a bug as there is no way to "return" an expense via the screens. I'm sure some improvements will…

We are finding printing anything using a PDF layout (Verdana or Helvetica) is extremely slow since upgrading to version 2007.0.5

I did get this tag to work but I had to remove the extra space after the 'tellafriendlinkhtml' reference. And...not to steal any thunder, but I would suggest anyone wanting to use this tool should consider a very inexpensive product from a company called "SendToFriends"...their website is www.sendtofriends.com... We use…

The ERROR encountered early today after clicking the "Continue Shopping" button has been mysteriously fixed! Thanks to whoever did that!

Hey: Thanks for the comments... I just had someone from NetSuite tell me one thing and email from tech support told me the opposite. It is Christmas time for us in the wedding industry...I just don't have the time, nor desire to keep troubleshooting... Please someone from NetSuite chime in and get this FIXED! I desperately…

We cannot ship any orders at all...drop ship or regular orders out of stock...can't create UPS labels and ship product...business is DEAD!

Just posted the same thing on another thread...DEAD in the WATER!

We just went throught the 11.0.3 upgrade last night and when I logged onto our website this morning, the entire site had lost our CSS stylesheet, all images were gone and the font size was about twice the normal size. Here is how I fixed it...I had to download all images and then upload them and set the attribute to…

Fixed...thanks....

I have filed a case...still can't edit my custom tags...my website is now featuring products with WRONG PRICING!!! Netsuite...I need this fixed...others say they are not experiencing the issue...

IE 6 same thing...

BTW...I just hung from Tech Support while waiting for an hour ON HOLD!