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3942405 Newbie

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  • I appreciate your help getting to the bottom of this. Hopefully we'll be able to work it out quickly. Kurt: It's been over a month since this issue has last been discussed. DKIM failed when implemented as directed. Has this issue been corrected? We're still seeing *all* Yahoo addresses bounce. I need an answer on this…
    in Dkim Comment by 3942405 Dec 17, 2007 8:49AM
  • Ronald: Unfortunately, I've received no follow up from NetSuite on this issue since their last post here. Kurt Kowitz Manifest Investing
    in Dkim Comment by 3942405 Jan 7, 2008 8:27AM
  • Hi Kurt: Here's the header: (I'll generate a new key pair if I get it working ...) Received: from sp4.nlmailer.com (sp4.nlmailer.com [66.35.210.217]) by sendmail.net (8.14.2.Alpha0/8.14.1) with ESMTP id lACKx9Ia015186 for <sa-test@sendmail.net>; Mon, 12 Nov 2007 12:59:10 -0800 (PST) (envelope-from…
    in Dkim Comment by 3942405 Nov 12, 2007 4:08PM
  • Great. Thanks for the post.
    in Dkim Comment by 3942405 Nov 10, 2007 4:05PM
  • After tinkering again today, I received a GOOD response from sa-test@sendmail.net. Authentication System: DomainKeys Identified Mail Result: DKIM signature confirmed GOOD Description: Signature verified, message arrived intact Reporting host: sendmail.net More information: http://mipassoc.org/dkim/ Sendmail milter:…
    in Dkim Comment by 3942405 Jan 22, 2008 11:49AM
  • I appreciate your help getting to the bottom of this. Hopefully we'll be able to work it out quickly. Any news? I don't want to be a pest, but I'm hopeful we can reliably send email to Yahoo and other troublesome domains by early next week. A quick test today confirms that email to yahoo using bulk email does not arrive,…
    in Dkim Comment by 3942405 Nov 15, 2007 11:41AM
  • Karthik: Do you have a reflector address setup to test outbound messages through NetSuite? So far, the one I've used, sa-test@sendmail.net, reports: Result: DKIM signature confirmed BAD Description: Signature verification failed, message may have been tampered with or corrupted I'd like another option to test and confirm…
    in Dkim Comment by 3942405 Nov 12, 2007 1:10PM
  • Ron: I wasn't sure, so I turned it off while NetSuite worked on the issue. Not many domains will really make use of it yet and the only one I really have trouble with is Yahoo. If it doesn't help, well, I figured better to just leave it off. Kurt
    in Dkim Comment by 3942405 Jan 7, 2008 9:06AM
  • Ken: Thanks for the reply. Any visual guide would be great. I'm sure I can figure out my registrar based on any example provided. :) Hopeful we'll see more in the help page soon. I'd like to get this setup immediately. The holidays are very quickly approaching, and we need to be able to reach our customer base reliably.…
    in Dkim Comment by 3942405 Nov 10, 2007 1:03PM
  • June: I believe we're all well aware of that. The problem, or at least one of them, is that DKIM and Campaign domains have done nothing to solve the issue. Every message sent to a yahoo address bounces when using campaign or bulk email distribution. Both DKIM and Campaign Domains have been suggested by NetSuite in threads…
    in HELP - Our emails are being flagged as SPAM Comment by 3942405 Dec 17, 2007 9:12AM
  • The solution is NetSuite works at removing their bulk mail IP addresses from the Yahoo blacklist I believe. However, I think what NetSuite is pushing us to do is add Campaign Domains and DKIM (new in 2007.1), rather than resolve the problems with Yahoo delivery since this issue has been present for over a month now on my…
    in HELP - Our emails are being flagged as SPAM Comment by 3942405 Nov 15, 2007 11:12AM
  • Recently in the last few months, we've noticed an increase in Undeliverable emails indicating our messages are being Deferred. Yahoo has blacklisted us...anyone experiencing the same challenges? Yes. All email sent using Bulk Email to yahoo address receives the following, typically 3-5 days later: <email address> delivery…
    in HELP - Our emails are being flagged as SPAM Comment by 3942405 Oct 31, 2007 9:41PM
  • We're in the same position. Bounce rates continue to be high and no response or follow up from NetSuite on this issue for weeks now. It's quite disappointing.
    in HELP - Our emails are being flagged as SPAM Comment by 3942405 Dec 3, 2007 8:14PM
  • I'm sorry, but the addition of a campaign domain has done nothing to improve delivery to yahoo (for example.) Our renewal and retention rates are down dramatically in the past 4 months and I've received dozens of messages that say: "you never sent a renewal notice." It's not just yahoo accounts that aren't getting our bulk…
    in HELP - Our emails are being flagged as SPAM Comment by 3942405 Nov 9, 2007 3:24PM
  • If you set up your own Campaign Domain you will not have nsvirtualurl.com in your campaign emails. Hi Ken: Per prior suggestion, I setup campaign domains. Silly question ... does this also work with the bulk email option, or does it only come into play when you use the campaign options? Thanks, Kurt
    in HELP - Our emails are being flagged as SPAM Comment by 3942405 Nov 8, 2007 8:20AM
  • I'm simply amazed that NetSuite refuses to address this issue. All email bulk merge and campaign email to Yahoo addresses are rejected with: <address@yahoo.com>: delivery temporarily suspended: deferred transport This started in October and has continued to be an issue. I've received a number of customer complaints ... for…
    in HELP - Our emails are being flagged as SPAM Comment by 3942405 Dec 28, 2007 10:13PM
  • Yes. Every aol.com address has bounced on our recent merge jobs with that error. This has been an issue for us for at least a week if not two. This is the Postfix program at host sp1.nlmailer.com. I'm sorry to have to inform you that your message could not be delivered to one or more recipients. It's attached below. For…
    in AOL - bounced email Comment by 3942405 Apr 4, 2007 11:57AM
  • Try and send a generic email to the bounced address directly from your outlook and see if you have the same problem for verification. Please understand: "Every aol.com address has bounced on our recent merge jobs with that error." The very same addresses work just fine through our email server. This is a NetSuite issue,…
    in AOL - bounced email Comment by 3942405 Apr 9, 2007 9:56AM
  • While attempting it one more time to capture screenshots for customer service, it worked. Same file, same saved import, better result. Not sure what changed, but at least it works again. Kurt Kowitz
    in CSV Customer Import Vanishes Comment by 3942405 Jun 2, 2010 2:54PM
  • Yes, the date is and always has been set to All. Prior imports show up. Changing it to a date range for recent days will remove the older imports, but will not show recently submitted ones. Changing it back to All will show older ones, but will not show recently submitted ones. I don't think they actually enter the queue,…
    in CSV Customer Import Vanishes Comment by 3942405 Jun 2, 2010 8:33AM
  • The case remains open and stuck at Open - Fix Undergoing Testing. Reviewing the issue I clicked on the issue number near the bottom and see a line that shows Target Version: 2Q 2008 SLT Release. Does this mean it won't be fixed until that release? Does the typical fix to something NetSuite has broken take 3-6 months?
    in Discounts no longer displayed in confirmation emails Comment by 3942405 Feb 14, 2008 9:43AM
  • Evan: Case 653942, however, we are self-service support. Will this be looked at? :) Thanks, Kurt Kowitz
    in Discounts no longer displayed in confirmation emails Comment by 3942405 Dec 11, 2007 6:51PM
  • Thanks, but ... "Can you use any sort of logic besides DEFAULT ..." I already use that. :) I'm wondering if there's anything else that can be used to allow for more logic within email templates. Thanks, Kurt
    in Email CRMSDK Field Question Comment by 3942405 Dec 8, 2006 8:09AM
  • I had a support request from a user at our site that was unable to visit the store as well. I did not request his browser version, but perhaps his issue was similar. From his error page that he sent, I know he uses IE, but not which version. He tried for a few days, consistently getting "Cannot find server or DNS Error."…
    in The web store is not accessible under IE7 Comment by 3942405 Nov 1, 2007 12:33PM
  • We're having issues with merged bulk email as well. At the moment, all aol.com email is simply blocked with the error: <address@aol.com>: delivery temporarily suspended: mail transport unavailable Other servers have returned blacklist / spam errors, though it's not quite as bad as the outright blocking that we're seeing…
    in NetSuite email marketing is considered spam Comment by 3942405 Apr 4, 2007 12:46PM
  • This happened to us as well. They went from sending us mailed invoices to automatically charging a credit card we had initially supplied when signing up, all without any notice. It took months and many, many emails to our account rep to get them to stop charging the card without authorization and change back to sending us…
    in NetSuite forcing payment on our credit card Comment by 3942405 Dec 28, 2007 8:25AM
  • Wow! This is an incredibly disappointing thread. I've just spent 4 hours watching the Full CSV Export refresh and refresh and refresh and never make it past scanning before I started searching on what to try next.
    in Full Backup for External Storage Comment by 3942405 Nov 17, 2011 9:41AM