3943660 Newbie

Our last 3 email campaigns have all been aborted mid way through and are thoroughly unreliable. Trouble is,there never seems any answer available from NS Backend!

I would also love this option to be available as a simple print solution incorporating the gift Certifictae code. Hello, We would like to offer gift certificates on the web site. In addition to e-mailing the code to the purchaser, we would like the option to print a certificate for presentation to the final recipient. Has…

Our outbound team uses Five9 to make about 300 calls a week. We don't use predictive dialing and have them work of a List View from Netsuite. The Five9 helps to automate and proceduralize the calling and documenting of interactions. However, we have found Five9 to be a tough vendor to work with as they don't seem to care…

Have there been any requests to remove the Gift Certificate code from the second last checkout page and just have coupon and Gift certificate appear together on that last checkout page that you know of. This is really confusing for customers as they try and put thier cupon code in the GC area on the preceeding page which…

I have a question you may be able to answer. How do you process a partial return from a gift certificate purchase. We need to provide customer with a refund against there initial GC? Our customer for example may have a corked bottle of wine from a dozen purchased via CG. We need to refund them for example $10.00 from a…

I am in the same situation! Any help would be good from others out there.

If you are using the shopping cart instead of "place orders" under the "My Account" will you be able to see orders under "See Orders"? I understand they need to log in to their account in order to see this. I am unable to see any orders under "My Account" does anybody know if it would be under "transactions" or "lists"…

We've been getting a message when logging in that our account is currently unavailable. Been seeing this for at least 2 hours now this morning. Anyone else? We're on NA1 and there's nothing on the status page. Seeing this now IN australia - approx 2 hours here also . # retail online businesses and no capacity to trade at…

I have asked on each renewal re this and told not too worry about it! Absolute disgrace if this is the way it has been communicated to you. Surley Netsuite has an archive capacity for import / export?

A very important point indeed. We have just encounterted the same issue from the 17 Feb were customers have been charged upto 4 times via online payflowpro and it is very difficult to even try to ascertain what has been paid by whom in reconcilaition! So I will vote straight away Peter. If anyone is using Paypal's Payflow…

HI Rob, definitely a cross system fault ! We have experienced the same issue with log ons to differnet companies using netsuite where your email address seems to be the entry driver and you get the same result. Be interesting to har from Netsuite their response to this.

I have a similar issue in Australia and looking for some help