My Stuff
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Intelligent Payment Automation version 1.0.3 is now available in the SuiteApp Marketplace. The SuiteApp, powered by BILL, lets you automate payments, manage vendor details, and bank account information within NetSuite. Learn more
No Limits. Just possibilities.
Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Explore new breakthroughs, sharpen your skills, and connect with experts who are shaping what’s next. Experience bold keynotes, interactive learning, and connections that span the global NetSuite community. Discover what's next at SuiteConnect Tour 2026.
Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Explore new breakthroughs, sharpen your skills, and connect with experts who are shaping what’s next. Experience bold keynotes, interactive learning, and connections that span the global NetSuite community. Discover what's next at SuiteConnect Tour 2026.
Celebrate Your 2025 Community Recap & Achievements!
We’re excited to announce that the 2025 Community Recap is now available! This special recap highlights the amazing contributions and achievements of our members over the year and celebrates the collective success of our community.
Check your personalized recap to see the impact you made in 2025 and how your efforts helped shape our community’s growth and success.
View Your 2025 Community Recap
Thank you to everyone for your passion, collaboration, and support. Here’s to building an even stronger community together in the year ahead!
We’re excited to announce that the 2025 Community Recap is now available! This special recap highlights the amazing contributions and achievements of our members over the year and celebrates the collective success of our community.
Check your personalized recap to see the impact you made in 2025 and how your efforts helped shape our community’s growth and success.
View Your 2025 Community Recap
Thank you to everyone for your passion, collaboration, and support. Here’s to building an even stronger community together in the year ahead!
Staying Connected During the Holidays
Season’s greetings to you and yours! As we head into the holidays (December 24 – January 4), we want to take a moment to celebrate the incredible strength and collaboration within our community. Even during the break, you can continue to benefit from connecting with peers, searching related threads, posting your questions, and marking helpful replies as “Accepted” in the Support Community.
Please note our dedicated team will be on reduced coverage during this time, and regular responsiveness will resume on January 5. Wishing you a joyful and restful holiday season!
-The NetSuite Support Community Team
Season’s greetings to you and yours! As we head into the holidays (December 24 – January 4), we want to take a moment to celebrate the incredible strength and collaboration within our community. Even during the break, you can continue to benefit from connecting with peers, searching related threads, posting your questions, and marking helpful replies as “Accepted” in the Support Community.
Please note our dedicated team will be on reduced coverage during this time, and regular responsiveness will resume on January 5. Wishing you a joyful and restful holiday season!
-The NetSuite Support Community Team
Comments
-
Hi Steve, I just edited the Support Person role to have Employee Restrictions=own, subordinates and unassigned. If I login as a Support Person, I can see all unassigned cases as well as cases assigned to me, and the Support Group that I am a member of. I cannot see cases that are assigned to other support reps, even those…
-
Hi Steve, I tried replicating your concern and here's what I did. Employee Restrictions=Own and Subordinates Only Allow Viewing=No Then I created a custom case saved search with the following setup: Available as List View=True Available as Dashboard View=True After this, I logged in as a Support Manager (or any Support…
-
You can define users who have access to the Resource. Try the following steps: 1. Edit the Resource 2. Under the Calendar Preferences tab, set Sharing = Defined Below 3. You can then add the users you want to give access to this Resource Calendar. People who have access to this Resource Calendar will be able to Edit/Create…
-
There's also a setting under Setup > Accounting > Accounting Preferences. Click on the Order Management tab, in the Fulfillment section, there's a checkbox called "Send Order Fulfilled Confirmation Emails".
-
Hi Adam, Make sure you are tracking Contact Duplicates based on Email(Full) so that Netsuite can properly log cases created through email under the correct Customer record. You can go to Setup > Company > Duplicate Detection. Detect Contact Duplicates=True, Fields to Match On:Email(Full). Hope this helps!
-
Hi, I found a couple of enhancement requests related to your concern. You may vote on these through the Enhancement Voting tab in the Netsuite Support Center or call the Support line or file an online case and request to be attached to the following Enhancement Requests. #1 91675 - Online Customer Forms: allow user to…
-
Hello John, After creating (saving) the Estimate, you can do the following additional steps: 1. Click on Message subtab in the Estimate. 2. Click on the Email button. 3. On the Email popup, click on Attachments tab. 4. Check 'Include Transaction' to include the Estimate when you send out the email. 5. On the Attach…