3945920 Green Ribbon

And the reply from support: This change in the system is actually a result of the defect filed wherein <br> tags replaced the spaces when an email is received. Our Development Team changed the code from the backend which in effect changed the process of email formatting. I understand your frustration on this. However, the…

Thanks Mike, I have to imagine this had very broad impact, especially for customers who rely on emailed save search alerts heavily like we do. I'd like to meet the person who signed off on allowing such a deep, fundamental change to be pushed in a Thursday night hot-fix, if only to try to understand how they came to be at…

Mike (or anyone else), I'm really struggling here and could use some help. Apparently NetSuite requires me to reformat all of my 20-ish saved search alert emails, something that could take hours, days, or weeks, ... I can't tell because I can't even get it done once. I enabled the rich text editor in my account's…

Mike, We also use Cybersource (as I suspect most do now since NetSuite consolidated to that processor), and I believe our bookkeeper is still printing out daily batch funding reports from Cybersource and matching them up with individual transactions, posting discounts and per-transaction fees as a single rolled-up…

Meriann, I guess I'm being thick, but I don't see where the huge time saving happens. It all sounds manual and complex. -Darren

Magento. -d

+1 for me, well said dfcowell! -Darren

+1 for me, well said dfcowell! -Darren

Fantastic suggestion Matt, I had actually never contemplated lowering support level considering how desperately broken things can get and the sheer volume of defect cases we've needed to file, but since we've basically given up and now actively avoid calling support except in the most dire of emergencies, you're right,…

SSP and Ignite are two disparate systems. Under the covers they may be related, but that's not clear. Ignite commerce uses standards based technologies (Apache SOLR) to enabled faceted navigation, provides for a modern, search engine friendly high-performance shopping cart that solves many of the problems with the current…

Having said that, any time I try to reduce our annual expenditure on NetSuite, I find the price of the items I do decide to keep goes up to adjust so that all I get is less stuff for the same $$. -d

Not free. In fact, I believe it's going to be very expensive. Tragic really. Such a sad way for NetSuite to make good on all the 'exciting improvements' they've been alluding to for so many months now. All I have to do is re-implement our site and pay a lot more money eh? Where do I sign up? :-( Do advance site…

Yeah, that's about right. NetSuite isn't the right choice for eCommerce unless you eliminate the website stuff and use connectors to more capable shopping cart solutions. NetSuite's unfortunate solution to their dead-end eCommerce technology is definitely out of our reach, and I'd argue possibly out of the reach of many…

My understanding was that the Ignite Commerce stuff was nothing more than a modern, standards-based web front end with capability for faceted search etc (via modern, yummy stuff like http://lucene.apache.org/solr/), with SuiteTalk-based connectivity into NetSuite on the back-end. This is only an educated guess ... I tried…

+1 for me farrago, as always I think you're right on target. One rather significant wrinkle you may have missed - NetSuite purchased the company behind IgniteCommerce: http://www.bobscottsinsights.com/technology-news/1488-netsuite-buys-lx-group.html I was lucky enough to get a call together with senior NetSuite product…

I concur 100%. Tragic for the great majority of NetSuite's much neglected eCommerce customers (at least anyone who doesn't have Home Depot's technology budget). -Darren

You may think a lot of things, true it does not make them ;-) As you know, the product NetSuite purchased (and coincidentally NetSuite itself) uses a prestige (aka megabucks) pricing model. I'm sure they have no interest competing with the Magentos of the world. With NetSuite there's the tragic added wrinkle that many…

My account manager mentioned a % of webstore revenue as the only payment model for Ignite. What the hell kind of a pricing model is that? :confused: It doesn't even make sense in terms of a costing model for NetSuite and the resources it'll use on their end. Screw that. We're going to go ahead with Magento. I knew I…

Your account has to be provisioned for it. It comes with another "version" of NetSuite called the "ecommerce edition". It is different than the "NS Site-builder Edition". -Tom You're kidding me. There's an ecommerce edition? We bought NetSuite to do eCommerce, there's all kinds of threads complaining about missing…

Okay NetSuite, listen up. Forcing your current customer base to pay you more money to get features that should have been included in the product they have been paying you for (perhaps for several years) is NOT a viable customer retention strategy. Your current approach of micro-productizing the NetSuite platform has…

Hello, what's this? Anyone hear of such a thing? -Darren

Something else that doesn't understand multi-site: Default Customer Center Role, currently defined globally in Setup->Company->General Preferences. We have to use one customer center role for all our web stores. We'd prefer to have different features enabled for our two sets of customers, but that does not seem possible…

Here's another HUGE problem in the multi-site implementation. So it's great to be able to send fulfillment emails to one's customers, right? Assuming you run multiple web stores, you almost certainly want to use the website template for the fulfillment emails: Setup->Accounting->Accounting Preferences->Order Management…

You're not alone Rick - I think most customers who have implemented (or tried to) multi-site have eventually concluded that the implementation is incomplete, sometimes dangerously so. A good example of this is your case, where you're really trying to market to two different customer segments and you'd really rather not…

Does anyone know if it's possible to get a 404 error report? We'd like to see who's hitting our site from old/stale links that are broken, and correct them using redirects. I can't seem to get much visibility into the web site of things at all ..... What am I missing? -Darren

Instead of using javascript, why dont u define a background image? This way if there is an image, it will position over the background image, and if there isnt the background will show! this background image should say, "No Image available!" I guess its the best way and its less javascript on the page! Hope it helps! We…

This is one of my only current gripes with Netsuite aside from the limitation of only 58 transactions in the reports in the customer center which they are supposedly addressing. E.G. after a customer places his 59th order, they no longer can view the information online since the user navigation is broken since the release…

This is pretty depressing news! We did pony up and buy the Advanced Analytics, but as you say even once you have that it's no practical/manageable to implement if one has many products and campaigns. Yet more wasted money thrown at the problem trying to return us to a level of functionality we had with our previous…

This is pretty funny and true :) Hey, that was LHN not me ;-) -Darren

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