3945920 Green Ribbon

We are not using Decision Manager case management, if that's what you mean. We tried updating both (accepting the order in decision manager and removing the sales hold in Netsuite), but it was too onerous. I think the long-term goal is to allow you to mark an order as accepted in decision manager and have the sales hold…

Cybersource's Decision manager just got integrated into NetSuite, and is by far the most effective fraud prevention tool you can use with NetSuite. CyberSource is not the cheapest, but we've had very good service from them for the last 3+ years. If your business takes a lot of orders and/or is prone to fraudulent orders…

Thanks for your interest in this thread. Spread the word, ask others to add their $0.02 here before they lose it in a fraudulent transaction ;-) Decision manager is a per-transaction charge. It's affordable, but rates vary according to how many transactions you do. Give CyberSource a call, they'd be glad to tell you about…

The enhancement number for adding IP information to the transaction and forwarding to CyberSource is 100298 Doug, Can someone take a look at enhancement request 30643, which already has 30 votes, and see if enhancement 100298 should be rolled into that? The one-line summary "display shopper's IP Address in web reports,…

I (and others is this forum posting) have been censored - our posts have been re-written to reflect what Netsuite defines as the truth. This thread is no longer an accurate representation of the conversation and should be taken with a grain of salt. -Darren

Kudos to NetSuite for the announced integration with CyberSource decision manager, to be available in 2010.2 apparently. I've been lobbying for this for two years, and I'm EXTREMELY pleased to see it arrive. Can anyone tell me if NetSuite will pass the IP address and billing address of the customer to Decision Manager? How…

NetSuite does send the billing address and (optionally) the CSC (or CVV) number on the back of the card. These are used to do some level of fraud detection and return value for street, postal code and CSC match. The values of those match strings are exposed in transaction searches and can be used to aid decision making in…

Sorry, I should have caught that too - we already send the billing address so it wouldn't make sense to ask that. Yes, we will be sending the shipping address to CyberSource in 2010.2. Sean In my entire history as a NetSuite customer, I have never heard such good news. THANK YOU! :) -d

What is Netsuite's "Decision Manager" and how is it implemented to aid in fraud detection? Thanks Bill Bill, "Decision Manager" is an advanced fraud screening package from CyberSource (one of the credit card processing gateways that NetSuite supports) that larger business can opt to enable on their accounts. It is not a…

The answer to your specific question is yes, we will be sending the IP address and billing address of the customer to CyberSource in 2010.2. This is critical information for the decision process. I'm sorry, my question was incorrectly asked. I was wanting to know if you sent IP address and SHIPPING ADDRESS, not billing…

Hello, I hate to do a 'me too' here, but we have exactly the same problem. We'd like one coupon code (promotion), and we'd like to be able to offer $5 off three low-priced items we sell, and $8 off a more expensive item. It looks like it should be possible to have multiple rows in the 'Discount' sub-list, but so far I'm…

Darren, Use the transaction permissions: Count Inventory and Create Inventory Counts view will remove the approve reject on the Count Inventory Doesn't 'view' level permission on Count Inventory, which admittedly removes the approve/reject, also remove the 'edit' button which is required for the responsible party to…

Seriously???? It's very common for the invoice from a supplier to differ from the PO price - the variance is not large but it does accumulate, and my experience is that other accounting systems I've used automatically posted the difference to a variance account (or directly to COGS). Does NetSuite really not handle this…

I'm probably over-simplifying the process, but I can see two solutions: I really appreciate the advice, thanks. But the challenge is not in creating sales orders with valid combinations, it's selling this product online in the ecommerce side of things. NetSuite really doesn't understand the concept of a configurable…

Darren, How did this solution work out? We have a client with a similar issue and a solution like ConfigureOne is too pricey for the business model so we are using a separate NetSuite workaround for configuration we came up with this month. In this specific regard, our switch to NetSuite has been a total, unmitigated…

I really appreciate the advice, thanks. But the challenge is not in creating sales orders with valid combinations, it's selling this product online in the ecommerce side of things. Whups, I'm sorry, I think I hijacked the thread here. The suggestions offered might work perfectly well for the skiiiii64 ... it's not clear…

Could this or something like this help? http://www.netsuite.com/portal/partners/directory/configureone.shtml And this link: https://usergroup.netsuite.com/users/showthread.php?t=13996 Thanks, I also saw those posted recently, and engaged the author in a short discussion. Bottom line is that while those may be great for a…

The company I work for sells some modular pieces of furniture that can be grouped together in different configurations. However, there are certain pieces that work together and others that cannot - as they work like pieces of a puzzle. And while in terms of aesthetic the pieces look similar, they won't fit together…

Is anyone using this feature successfully? Our case number is 655357 - I spent about 1.5 hours on the phone reporting this initially, but after 2 weeks of waiting for an update I called in again yesterday and there was no information in the case and I had to reproduce the problem from scratch. We finally got to the bottom…

Just fyi - it requires there be sales for at least half the analysis interval for the auto-calculate to work - so you would have needed 3 months of sales. Thanks Evan, that's great to know, I'll change it to 2 months now since we have 1 month and a few days of history and see how that works. That way it'll add recent sales…

When I first setup Netsuite we were having this issue. I got it solved by making sure under each item under the inventory tab that each location has a number under the reorder point and preferred stock level. Mine were blank to begin with. I had to put a zero under each column for each location and then the system started…

When I first setup Netsuite we were having this issue. I got it solved by making sure under each item under the inventory tab that each location has a number under the reorder point and preferred stock level. Mine were blank to begin with. I had to put a zero under each column for each location and then the system started…

umm It works for us. You did select items you use it on, right? Can you find an item that is below a reorder point and check to see if it shows up. Also make sure you are ordering for the correct location. Thanks for the follow-up Andrew, it's good to know it can work ... If by "you did select items to use it on, right"…

Elliott, Thanks for taking the time to explain your process, I appreciate it very much. As far as I can tell, you've pretty much abandoned commission plans and schedules as they are implemented in NetSuite, and are cranking things by hand? Are you not using the NetSuite tools because NetSuite is costing things incorrectly…

*DOH* just earlier today I added a 'best guess' value for purchase price, and recalculated the commission schedule. Most of the transactions from April and May came in, I can't be sure if it was the recalc or the addition of a purchase price to the underlying items that caused them to appear. I believe the problem was…

Thanks Martin, I'm grateful for any progress that can be made on the issue. I'm not sure what you mean by the dates ... in many cases they are on the same day (we usually bill then fulfill the same day). If you ask a specific question I would be happy to provide specific examples. -Darren

Okay, so the conclusion from NetSuite Technical support is that our workflow, namely: 1. Bill sales order 2. Fulfill sales order is not supported by the commission features in NetSuite, and the only way to cause these transactions to appear in the estimated commission report is to manually force a recalculation of the…

I managed to find a pattern! Our order fulfillment process is: 1. Approve Sales Order 2. Bill Sales Order 3. Fulfill Sales Order It turns out that when the cash sale in 2. gets created prior to shipment, it doesn't show up on the inventory profit-based commission schedule. Simply edit the sales order (change nothing) and…

Thank you Evan, I sincerely appreciate your attention to this case. -Darren

Thank you Raymond. I figured out how to get the rich text editor working, I needed to click on the HTML logo to the left of the font pull-down. I'm not excited about the hours of work necessary to do this. It's the third issue in two weeks to arise where perfectly functional things stopped working without warning, and I…