Hi @John Nikko Good day! As per checking this is currently a defect. For reference: Defect 856346 Email Delivery > 4.4.7 Persistent Transient Failure: Delivery time expired For more information or other questions regarding the issue, you may follow up via the case submitted. Thank you!

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Hi @Elizabeth W. Good day! As per checking it is currently a limitation and enhancement to customize the email template on Statements. For reference: Enhancement 140758 Transactions > Customers > Individual Statements > Email: Allow users to customize the set of recipients and add a personal message. You can vote for this…

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