anytime ... glad I could help!

not only is it case sensitive, it searches for similarities on whatever you base it upon. Go to setup-company-setupduplicate detection (once there, if you need help- click on "help" To actually manage duplicates, go to lists-search-mass duplicate record merge: as an FYI- when I was in class last fall, we found that we…

By creating a Credit Memo to offset the sale, don't you artificially increase your sales numbers? I do the same thing except use $0.00 all the way thru so there is no credit memo. The second invoice is at 0.00 also. do I artificially inflate my sales numbers? not at all- the credit memo reduces the sales amount, not…

When I get an RMA back in, I go back to the original SO, make a copy, remove all lines except the returned item, and save it. I also add the notes that is is a replacement item. THis is now available to be fulfilled, invoiced, and the credit memo can be applied to clear it. You can or cannot (up to you) keep the process…

James, Interesting concept that - an account with no support contract. We are resellers in the UK and were told that NONE of our accounts could be activated without support!! We kicked up a fuss because we customise, configure and support all our client accounts ourselves and rarely used the support function at all. We…

Okay - 2 cases. One is a skyytek issue I am having with sales tax: Subject problem with sales tax. Case Number 555495 Incident Date 4/3/2007 Incident Time 7:57 am Not been answered at all in over 8 days. The other is a customer issue to do with running out of locations. Case: 553112 incident date: 3/28/2007 thats over 12…

For what its worth .... We have mentioned this forum to many of our partners and colleagues, as one of the big plus points of using the NetSuite service, and I think that this should be acknowledged as a strong reason for NetSuite to continue its support and promotion of the 'free' access to this forum. If the forum were…

Shani, when merging directly from the customer record, you will be merging that record "into" another. Simply put, the one your merging into is your master. hope this helps

Love to see the results on that. I feel lately that I have gotten a very prompt response, or no response at all. I have seen this as well- the last few weeks have been a remarkable change. I called support two weeks ago at @ 9am - waited on hold for 63 minutes, then got someone on the line. It was regarding my fedex…

Me neither! So what is the purpose of the Set Up > Set Up Accounting duplicate dectection option?!?!?! UGGGGHH! the purpose of it is to prevent issuing invoices or sales orders, or credit memos with the same numbers. It does work, but it is aimed at the detection of duplications of your own transactions. The PO# field is…

How about a custom field in your items- perhaps a checkbox, that indicates if it is part of an assembly, so not available for resale alone? then you could use this field in your searches, etc, and create some simple searches excluding the assembly parts individually, and make this available as a results view- if your…

Yes, it is amazing how much that makes a difference. A little thing (someone either expanding the music that would play during a hold and/or changing up the music every month), but a big impact on the psyche of the person on hold. By the way, I have been quite impressed with the improvement of hold times as of late, as…

If this were American Idol, I'd probably get voted off for asking such a stupid question but what purpose(s) would be fulfilled by having PO's within a Sales Order? NO- nobody gets voted off in here- if that were the case, I would have been 86''ed a long time ago. If I am understanding your question, you are asking why…

creating a discount item called "volume" of 10% won't work for you? even on the webstore, you can have a big flag that tells customers "If you exceed, blah blah, you are eligable for our volume discount?

Wow- thanks- wish they were all that easy- we import lots of leads, and need this as well.

Ray, I am a little muddled while trying to fgure out the end result here. When talking about anything other than campaigns, are the e-mails from say, sending an invoice, if they bounce, are they supposed to be returning notification or not?:confused: (cause they aren't)

Hi Janet, You can find that list on Suiteanswers, Answer ID 8129. Alternatively, you can find that list within online help by searching ' Reports Available for Custom Report Snapshots'. Both will provide you the list. Regards, ~angela

I see. Have you tried to assign the customer center role to the employees? If you then publish the customized customer center dashboard to the customer center role, I don't see why that won't work. However, the customer center role is highly restrictive, as it should be. You may find that this won't facilitate the…

A little confused here...:confused: Are you trying to publish a customer dashboard to internal employees, or just customers?

Actually, had me scratching my head when the rest was flowing well, so no harm done. Keeps me sharp ;) In help, might I suggest a big size 20 or so font with flashing colors? :p

Thanks for the quick answer, it is much appreciated. As a side note, I spent quite a bit of time trying to figure out what I thought I was doing wrong with this. Is there somewhere within online help that I overlooked this limitation? Thanks again,

Yes. iphone doesnt run windows mobile.. its for phones like samsung blackjack etc. Thought so. Brion, try this: http://www.netsuite.com/portal/landing/wireless.shtml?PR_179

I would like to get Netsuite and the dashboard on my windows mobile phone!! After a lot of INTERNET searching I still can't find the download! Anyone know where to get it? I want to use all the functions I can while I am on my phone. I noticed Netsuite has come up w/ solutions for the new I-phone, Why? I ask.... Sure that…

i think within role permissions you need to have returns auth. approval and return authorisation set to full Actually, I doubt this is the case. Setting anyones permissions to full allows them the ability to delete transactions, which really does a number on your audit trail. Jane, Have you gone to the global help menu and…

I am now seeing the same error on my homepage although mine says " Error - DFC KPI An unexpected error has occurred while generating this content. Our Customer Support staff have been notified and are looking into the problem." So I would imagine this is an issue within NS, and they know about it.

Thanks for the information. I looked through the guide and looked more at the screens for marketing campaigns and promocodes. However, I still don’t see a way to do what I’m trying to do. Maybe I’m missing something? I want to be able to set the number of times that a promocode can be used and I want to be able to limit…

There are several things that we would like to be able to do with promocodes. Does anyone have any ideas or know of any third party solutions to add more capabilities to promocodes? Here are some of the things we would like to do: • Be able to set the number of times that a promocode can be used. That way can do things…

The script for what? The site is simply html. The shopping cart scripts are from Netsuite. (I edit out their cell html) I am registered with them as an external web site, so the scripts are supplied to me. I copy and paste them into my html web site. I have no idea how to write scripts! As I mentioned, this is one of my…

yes, I am relatively certain it is NSSB, although, if I remember correctly, she may have extra items. :confused: and no, my name is Angela, not angelika. I had nothing to do with the site-Angelika did it all on her own. Although, have to admit, love the name, and have always loved those accents ;)

one of my favorite SB sites of all time.... http://www.yarn-store.com/ You go, Angelika!