As an update, it appears as if any Ecommerce user (basically, a customer, not an employee) can't execute the nlapiLookupField if it contains an Array of fields to be looked up. If I convert the lookup to an individual lookup for each field, it works. This ONLY occurs for 'external' users. Regular employees are running…

We are seeing the same types of issues. On sales orders, I cannot add items (quantity & amount are blank & inline), so the "Add" button does nothing. Our other admin tested, and it works fine for him. I was able to put a case in... afterwards I got an error saying that my account had been deactivated, but I am back in now.…

Evan, Will there be a listing of defects that are addressed in this release? It would be very helpful to know that list in order to better test during the release preview. Also, we may have 'work-arounds' in place that we will need to back out if/when a defect is resolved. Any insight into defects being addressed would be…

Hi, We've also been very confused by the new credit card workflow. I specifically asked in a different thread if there was new workflow behavior and was told no. I later found out that new permissions had to be added to perform the override and even later found out that these Pending Approval credit card transactions don't…

Can someone at NetSuite confirm if the email functionality in the Release Preview works similar to Sandbox where all emails are 'redirected' to the person initiating the message, or script owner? Also, is it still the case the ecommerce emails in Sandbox (and beta) do not follow that rule and are sent to the email address…

I believe the behaviour has changed. We've needed to update many of our scripts to account for this unexpected change. You may want to validate with support that this is a permanent change and not just something that will be "re-fixed" at the next patch.

It would be greate if searches could be managed more efficiently accross the board. I would love to be able to perform "Searches" on searches to gain insight on last executed, what criteria are being used, what results are being returned and who has access. At that point being able to perform bulk actions on the search to…

I just started my beta and this is the first thing I noticed. Thanks NS for listening to feedback and getting a solution in place quickly. Also, thank you for thinking it through and making the default behaviour act like the old way, but still providing us with ways we can selectively benefit from the new formatting rules.…

Hi, This can be done through scripting. I deliver several combined search results by scheduling a script that executes each search and parses out the results into an email with the same results attached in a csv Excel file. This is then automatically emailed to a group of NS & non-NS users. I'm currently also working on a…

Hi, We use a dedicated db and I believe it's worth the investment. I've used NetSuite from other companies that don't have the dedicated db and things seem much slower. However, beyond speed, the one part that really makes it worth the price is better control of when the upgrades can occur. The typical timing of upgrades…

Hi, We use Celigo for integration between NS quotes and SF opportunites as well as SF Account/NS Customer creation. They have been outstanding in their capabilities and any support that we've needed. I can't speak of other integration capabilities, but if they are anything like what we've experience, it can't be too bad.…

I have found that working with addresses is quite a challenge via client or server side scripts. The suggestion of picking a specific address based on the name sounds interesting for some of my business logic. However, I've not had good luck in setting the address record via script. Skytec - would you have an example of…

Same here. Glad to know I'm not crazy. It would seem that multiple fields should be supported, so I expect its will be part of an upcoming fix.

I've been told (recently) that this is due to many eFixes containing fixes to customer specific problems. I suppose the eFix description / tracking process references customers names or something that makes publishing problematic. Regardless, it seems to be common practice to post what is being updated. You would think it…

A bigger issue with this new 'security' is that we have users that are being forced to answer the question(s) due to getting a new computer, logging in from a different computer, lost password, etc. but the system doesn't accept their answer. As an admin I have no way to override the questions or reset the user so they can…

Status.netsuite.com is only used for marketing purposes. In the time that it has been available it has NEVER been accurate at time of an outage, or the days after. When the system is down, status.netsuite will always say "No Issues to Report" and show "100% Avg. Uptime" When you and your users can't get to things, you will…

I believe I have experienced a 'first' at NetSuite. The status.netsuite.com page has been updated within the same day of an issue occurring :p From status.netsuite.com "Numerous Accounts Experiencing Slow Performance Several accounts are affected. Your patience is appreciated as we work to resolve this issue. More…

We saw similar behavior in our Brisbane Australia office last night. Intermittent outages and very slow performance. Eventually went away ... or at least the emails from my users went away.

We were informed that they had a catastropic email outage. They may not be able to recover the queued email messages and we may have to manually resend all emails from the last several hours. This will be a major nightmare for us since we will have to spend considerable time to determine if an email got sent or not.…

This is also a big issue for us as well. We have a request to "Lock" the account with failed logins until an Admin can reset things. This will provide us with greater control if rogue login attempts are performed. NetSuite hasn't committed to a timeframe, but I believe they are adding it to the roadmap at some point. --…

We've seen the same thing when phone numbers are submitted via an online support case form. If the customer does not supply the area code we get two numbers and a 'non-printable' character displayed as the area code. (12) 682-9370 Link to what it looks like:

We have also had issues over the last serveral weeks. Mission critical nightly scripts fail with unexpected errors. Searches time out. Nightly scheduled searches to email don't get completed, etc. I have several tickets open, but they appear to go into the black hole of "Under Investigation." -- Brian

We had two of these yesterday (12/30/10) as well. They seem to cooincide with the following error: BTW: we have no promoCodes or shipping, etc. in our cart. They also came in with no payment recorded and the custom received an message saying the order was declined due to payment issues. ================= You have attempted…

Steve, When do you get that message? I've never seen it before, and maybe I should be looking for it. Is it Web Services? Thanks, Brian

Us too. First a total breakdown from an eFix on Friday, and now this .... Just a few hours to book sales for the month and out!!!! :mad: Brian

Unfortunately for us, we are still down at the Sales Order stage. Our Location drop down is not getting populated, so we can't process Sales Orders. Also, we continue to get the helpful "Unexpected Error" message when adding discounts to quotes. Another great Friday :eek: Thanks, Brian

It can't be down .... status.netsuite.com says "All NetSuite Systems Fully Operational. No issues to report" :rolleyes:

Same here. On the phone with suport right now and they have the same issue.

I just received a call that the issue has been resolved. Our system appears to be back to 'normal'. -- Brian.

At the very least, make better use of the "Announcements" section of this group and let us know a) when a fix/patch/upgrade/whatever is going to be implemented, and b) when an issue resulting from a fix/patch/upgrade/whatever has been identifed (including suggested work-arounds, what actions we should take, and what…