Clarisa De Torres-Oracle NSC Guru

Hi @User_6BCS2 I was able to reproduce your concern by doing the steps below: Customize the Income Statement report, then go to More Options: Show Zero = T Activity Only = F Return to the report and set Column = Subsidiary (Hierarchy) Result: Some accounts with a zero balance do not appear. Even after customizing the…

Hi @Ruth Hartke if you are referring to the Sales Order appearing under the Related Records tab of the Invoice, it is not expected to display the linked Sales Order. This tab displays only related payments. On an Invoice Record, you can locate the Linked Sales Order under the Sales Information which is the Created From…

Hi @User_9DHMY Thank you for the details provided. Per checking internally, this requires further review and testing in your account or QA environment to determine the root cause. We recommend filing a Support case, as Support has the necessary tools to investigate the configuration and behavior further. Apologies for the…

Hi, Everyone! @Ruth Hartke needs our help . Don't hesitate to contribute your knowledge and best practices. -- In case you know someone who is new to NetSuite, we encourage you to direct them to our newly launched "New to NetSuite" page. This page is specifically designed to offer them information and guidance and help…

Hi, Everyone! @Arina L needs our help . Don't hesitate to contribute your knowledge and best practices. -- In case you know someone who is new to NetSuite, we encourage you to direct them to our newly launched "New to NetSuite" page. This page is specifically designed to offer them information and guidance and help them…

Hi, Everyone! @User_6BCS2 needs our help . Don't hesitate to contribute your knowledge and best practices. -- In case you know someone who is new to NetSuite, we encourage you to direct them to our newly launched "New to NetSuite" page. This page is specifically designed to offer them information and guidance and help them…

Hi @AndriiSiryi thank you for your response. The documentation states that payments for grouped invoices must go through the invoice group; however, it does not describe this apparent exception of paying via the Customer record. We cannot confirm from Community whether this is intended, whether it is a documentation gap,…

Hi @User_7VOB5 you can try checking the transaction's system notes to see the Set By and Context column and verify what made the fields changed:

Hi @PatrickConrad I tried replicating your concern on our test account where I partially billed and fulfilled the Sales Order but wasn't able to reproduce the status changing to close: Can you try checking the System Notes to see if a script/workflow changed it or a user might have accidentally clicked the "Close Order"…

Hi, Everyone! @PaulWA needs our help. Don't hesitate to contribute your knowledge and best practices. -- In case you know someone who is new to NetSuite, we encourage you to direct them to our newly launched "New to NetSuite" page. This page is specifically designed to offer them information and guidance and help them make…

Hi @User_C3DOL were you able to check Steve's proposed solution above? If you're trying to look for open/unapplied customer deposits, you can go to Transactions > Customers > Record Customer Deposits > Lists, then you can filter the Status = Open from the page: or as mentioned above, you can try to create saved search to…

Hi @DeniseG were you able to check the comment above? :)

Hi @AndriiSiryi were you able to check the comment above? :)

Hi @DeniseG per checking, the error for Invalid Reference Row is usually encountered as system has a row limit that can be exceeded after some time when an account has accumulated a lot of transactions and data. System can pull more data and rows when you run the report in the background. As per SuiteAnswer 8392, Report…

Thank you @Steve Buttitta ! :) Hi @User_C3DOL were you able to check Steve's comment above?

Hi @AndriiSiryi can you confirm is this is the step you followed in accepting payment for invoice group? SuiteAnswers article: 94897 Accepting Payment for an Invoice Group. Based on the documented behavior, invoices assigned to an invoice group should be paid through the applicable invoice group and not through Accept…

Hi @User_Q1DPO thank you for clarifying. I understand that you need the Income Statement to display the subsidiary’s base-currency amount converted to USD using the applicable period-end exchange rate and not the transaction’s foreign-currency amount. This calculation is not currently available in NetSuite financial report…

Hi @User_Q1DPO were you able to try Mark's suggestion above?

Hi @pandiony were you able to check the comments above? Kindly let us know should you need further assistance. Thank you!

@markbell10 and @GauravAgrawal thank you for providing your insights! :) hi @pandiony were you able to check the comments above?

Hi @Akshaya Davis were you able to check the SuiteAnswers article that might might be helpful

Hi @Akshaya Davis were you able to check Gaurav's comment above? You can also check this related SuiteAnswers article 12763 Issue Cash/Customer Refunds or Credit Memos Without Affecting Inventory Stock Level. Hope this helps!

Hi @Sivasubramaniam were you able to check the comment above? :)

Hi @elabtalla were you able to check the comment above? :)

Hi @User_P3M91, per checking the case filed by the customer, this is currently a system limitation. NetSuite currently does not support 100% Nondeductible Tax Codes in the VAT report boxes for France. As of now, NO ITR VAT Report supports 100% Nondeductible Tax Codes. The implementation of 100% Nondeductible Tax Codes is…

Hi @Sivasubramaniam Since you have already completed basic troubleshooting and this issue requires backend investigation, we recommend submitting a support case. It would be best to file a support case for concerns involving an “Unexpected Error,” as the support team can use internal tools to determine what is causing it.…

Hi @elabtalla this is possible by doing the steps below: 1. Navigate to Setup > Accounting > Accounting Preferences 2. Under General subtab > Classifications section 3. Mark the Make Locations Mandatory checkbox 4. Mark the Make Departments Mandatory checkbox 5. Click Save This is how it would look like. On the Manage…

Hi @User_JI1MI unfortunately, as mentioned above, the ability to set width on the report's column is still a system limitation logged under Enhancement #107037 Reports > Customize: Please allow the ability to change the width of the columns when customizing a report and retain the column width for that report. I can't see…

Hi @User_RUQ2X glad to have you with us today, and thanks for posting here in the NetSuite Support Community! Greetings everyone! We have a fellow member who could use our assistance. Please don't hesitate to share your knowledge and insights to help them out. Your input is highly valued and appreciated!

Hi @User_Q1DPO thank you for your question. At this time, NetSuite does not provide a standard report that can display a bank account’s activity and balances entirely in the bank account’s currency. Standard financial and banking reports are generally presented in the subsidiary’s base currency. In your case, this is IDR.…