Clarisa De Torres-Oracle Blue Diamond

Hi @User_DU7YV, per checking, this is their most recent email from the case: Upon our checking on the internal QA environment of your Production account, we noted that when creating invoices and other invoices created, it's using an AVATAX code and the account is using Avalara as it's tax Engine. Since this is a third…

Hi @Elina Kourouzidou, per checking, we didn't receive your email, however, I already created a case for this based on the screenshot you provided. Here's the case number #6312315 for your reference. Kindly refer to this moving forward. I'll also remove/edit the screenshots provided here that contains your account details…

Hello @Gert Van Damme, were you able to check the comment above? :)

Hi @User_64PY4, the setup you described, where Company A and Company B utilize different books as their primary and local books, should not inherently cause issues. You can create secondary accounting book and set different base currency vs the primary book per subsidiary: In Financial Reports, you can also select which…

Hi @User_64PY4, per checking, the Extended Accounting Period Close Process feature permits you to process and modify the accounting result of one book without impacting other books. To enable the Extended Accounting Period Close Process: Go to Setup > Company > Setup Tasks > Enable Features Click the Accounting subtab and…

Hi @User_LJDW6, thank you for providing more details. Can you verify the layout assigned for the Parent Subsidiary vs the subsidiary where it's working properly? To check: Navigate to Reports > Financial > Row Layout Assignment and look for the Custom Report. A possible reason is that there is a reference row where another…

Hi @User_DU7YV, per checking, we're unable to replicate your concern where the tax total doesn't calculate even if the items and customer are set up correctly as taxable. It seems that looking into your account directly is necessary to troubleshoot further and determine the cause of the issue. With that said, we recommend…

Hi @Valdi per checking, yes, in the legacy system, the 'Country of Origin' field is only visible within the item sublist of the transaction, which can be limiting. To address this, you may create a custom solution as what you mentioned to ensure the value is derived into the transaction record or you may also select the…

Hi @User_LJDW6 just to clarify, are you using an Admin or Custom Role? Have you tried checking this SuitAnswers article 61505 Custom Role cannot view the Custom Balance Sheet Report > Error: Report Execution Error?

Hi @Britbrat per checking, this is currently a system limitation. Similar concerns were logged under the following related enhancements: #682849 Ability to use other filtering options for section filters of a row layout #168512 Financial reports > Edit Layout > group financial sections by custom field. #164077 FRB :…

Hi @User_LJDW6 are the number of data similar between the Production and Sandbox? To run the report in the background and when a report's running time is lengthy, a message appears as the report is running on your desktop and you are given the option to click Alert me when ready. The report then runs in the background and…

Hi @User_LJDW6 are you trying to run the report with Subsidiary hierarchy filter or similar one? Per checking, when a user executes the report based on the filters and it takes time to load, a possible reason is that there's too many subsidiaries on your account which is just too large to display which causes the…

Hi @Elina Kourouzidou, were you able to check the comment above? Kindly provide additional information so we can assist you with the case filing. Thank you!

Hi @User_XJY8F, thank you for the additional details. I successfully replicated your issue using the line item discount. However, I noticed that your formula may not correspond with the tax calculation in the transaction record. Per checking based on the standard behavior, when a discount line item is applied instead of…

Hi @User_WA9MO, were you able to check the comment above? :)

Hi @A K M Farid, were you able to check the comment above? :)

Hi @User_93QUT , were you able to check the comment above? Kindly provide additional information so we can assist you further. Thank you!

Hi @Valdi can you check if you are using Legacy Tax (Advanced Tax) or Suitetax by navigating via Setup > Company > Enable Features > Tax tab. If you are using Legacy Tax, per checking, as per SuiteAnswers ID: 41011 - Intrastat Reporting Fields, Intrastat Reporting Fields on Item Records do not include the Country of Origin…

Hi @Mel H, No worries at all—I completely understand! This topic can definitely get a bit technical, especially if it's not something you deal with regularly. Just to clarify, EITF 08–01 Revenue Recognition is part of NetSuite classic revenue recognition. NetSuite currently offers the Advanced Revenue Management…

Hi @Kedalene, per checking, this is the standard behavior of the system. This is also mentioned under SAID 64443: The following account types are not eligible for intercompany elimination. For these account types, you cannot check the Eliminate Intercompany Transactions box. Bank Credit Card Nonposting Fixed Asset Hope…

Hi @Mel H, yes that's right. Currently, the allocation looks at all the revenue elements in the Revenue Arrangement and their allocation types. For the 2 step allocation, this occurs when a sales order includes items with an allocation type of Normal and Software and the Two-Step Revenue Allocation preference is enabled.…

Hi @kmorgan, were you able to check this? :)

Hi @User_FL4CK, were you able to check this? :)

Hi @User_93QUT , are you using an Administrator Role? If yes, kindly go to Reports > Financial > Balance Sheet to check the standard balance sheet report and set the As of Date to Jan 2026 then see if you will have a Net Income of 0. Kindly provide screenshots for reference. Thank you!

Hi @User_WA9MO, yes you can create another accept payment for the 10 and change the selected account based on your preference. Let me know if this works for you. Thank you!

Hi @User_93QUT , per checking, I generated a standard balance sheet report and set the date to as of Jan 2026 and noted that the Net Income row is zeroed out. It seems that yours is a customized report. Can you double check on your end by using a standard report? Thank you!

Hi @A K M Farid, per checking, the default exchange rate for a transaction is based on the currency selected on the related entity (such as customer or vendor) record and the transaction date. This default is the rate in the Currency Exchange Rates list for the selected currency effective as of the transaction date. If you…

Hi @User_93QUT for clarification, are you pertaining about the opening balances of the profit and loss accounts to be 0?

Hi @User_XJY8F, to check, I created a sample invoice with discount and tax and it seems that your formula matches with the formula if Amount (Net) and Amount (Tax) is added together. Here's the sample invoice: Here's the results tab of saved search with the two formulas to compare: This is how it looks like when previewed:…

Hi @Elina Kourouzidou, Hi! Since this is an urgent issue and might be a potential defect—and you've been unable to file a case—I’ll go ahead and file one on your behalf. I’ll also try to replicate the issue in our test account. Please keep an eye on your email to avoid any delays in the case filing. Thank you!