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  • This issue is related to RF-SMART and they are working on a fix.
  • Sounds like a role limitation. Does the Custom Support Adminstration have the proper level for Cases? I am assuming that Custom Support Adminstration is not the same as Administrator.
  • Thanks for your help in other options for printing, but the item record print would be better for me. I will continue to use the print capability from the browser. Although not neat, it does help for what I need it for.
  • Morning @Joy Noreen Magoling-Oracle, I was able to get an answer to our bin situation. There was a script in place from RF-Smart on the bin record that was preventing zones working properly. They have a bundle update they are releasing today so I can go in the sandbox and test the resolve of this issue.
  • Thanks @Jack Daryl Espiel-Oracle, Your help with the check box has helped get me started in the right path. Although doing more research on the capabilities of the cases that is native to NetSuite I am now looking at using the capabilities for my error watch project. The way you have the 'Return Authorization from a Case"…
  • Thanks Jack Daryl Espiel-Oracle, I have been able to create a custom field in the Transaction Line field because I want and need to track the errors of the items that were picked, shipped, or damaged and relate that item to the sales order; and it is doing that. Now I would like to use that 'Error' checkbox field in a work…
  • Yes, Go to LISTS_SUPPLY CHAIN_BINS (click on bins, or new, either one) . We have zones in our Mustang location. They used to save previously but now they do not. If we go into the BIN and change the picking sequence only the zone field will go away also. Even if we go into a bin and save it with no changes in the record,…
  • Niks Blando, I understand that picking is a function of RF-Smart for me and our company. RF-Smart has already informed me that the zone section is not part of the RF-Smart integration. The problem that I am having is that the zone that I am creating for than bin is not being saved at all for any new bins that are being…
  • I do not use NetSuite WMS, I use RF-Smart. But that being said I still cannot save a bin zone in the bin record itself. I tried to create a zone for the bin BC11C02, all of the BC bin locations actually, as well as a memo. You can also see that I was able to create zones before, but now the capability is non existent. The…
  • We try to capture employee (user) picks, as to what item is on the sales order and what they bring to shipping. If the part was picked wrong we can look at the sales order and find out who picked the order. If a user ships an order to the wrong customer we can find out which user shipped it. That is the easy part. We are…
  • Those were the basic FAQs that I have already read. My question is more about the scripts and data processing that is already going on currently. One of the last sentences said that the history would only go back to the day of the update, which in theory if it is worded the way I think it is would be very bad for our order…