We are down also. I was able to submit a case but they haven't responded yet They finally updated status.netsuite.com - (Updated: 05:06 PM) Operations Engineers are aware of an issue with the NetSuite service. It is under active investigation and further details will be provided as soon as possible. 05:05 PM

Sean - We are looking for this too. Did you ever figure it out?

What type of custom record are you trying to find? You would select User Note from the Search Type list, then in your criteria filter select the type of record. For example - if it was a custom Sales Order record, you would choose "Transaction Fields..." the select "Custom Form" and choose your custom form from the list.

Thanks. I filed with support. Customer Care Case # is 1170315

For a single item "items purchased" should definitely work - I would recommend contacting support. Thanks, -e It's not a single item. It's a list of 5 sub-items. I need to see all customers that have never purchased any of these sub-items. How do I get it to compare the transactions against each other and rule those…

Thanks, JCirocco. I should have mentioned that I also experience the slow loading problem when I switch to their role (using the default preferences). So it would seem to be a role issue, not a PC or browser problem.

Thanks, Olivier. I did a screen share with Netsuite yesterday and we noticed that their script that normally alerts when an item is out of stock is not functioning every time. The record appears to hang at that point. But the difference in the time it's taking to load a saved search result showed its an issue on their…

Agree with BK0001. We are experiencing the same problem and to have Netsuite show no problems is very frustrating.

SMITHGDWG, Did you get any response from Netsuite yet regarding your case? We are having the same issue here. Originally we thought it was only on Sales Orders created before the update but it's still occurring on new orders placed today. Not on all orders, just some of the orders and I can't find a connection.