Member8

Thank you. I have raised a support ticket request. Hopefully they are able to find a solution!

in Customer refund not applied to Credit memo if Memo partially already applied to invoice Comment by Member8 Jul 4, 2025 1:38AM

Hi Francesca, I haven't been able to get sample data yet (since it is hard to pull the raw data from our logging). Hopefully will have an example soon. Regards.

in Invoice updates undoing gift certificate assigned value Comment by Member8 Jun 30, 2025 3:42PM

Hi Pratik. If I look at a Customer Refund that is applied to a Credit Memo in xml view (adding &xml=T to the end of the URL), the refnum shows as CMXXXXX (e.g CM3453, the tranid field of the Credit Memo). But if I use said value in the refnum for the code, it fails with the same error. I even tried using replaceAll=true…

in Customer refund not applied to Credit memo if Memo partially already applied to invoice Comment by Member8 Jun 30, 2025 3:40PM

Any luck on reproducing it @Francesca Nicole Mendoza-Oracle ?

in Invoice updates undoing gift certificate assigned value Comment by Member8 Jun 10, 2025 4:50AM

Hi Pratik, Here is the request message of one that failed:…

in Customer refund not applied to Credit memo if Memo partially already applied to invoice Comment by Member8 Jun 10, 2025 4:50AM

Hi Pratik, The SuiteAnswers didn't assist. I am still in the process of getting an example as I also need to remove personal information from the request.

in Customer refund not applied to Credit memo if Memo partially already applied to invoice Comment by Member8 Jun 5, 2025 7:21AM

Hi Pratik, The fields I set (with their values) are: apply - true doc - the credit memo internal id applyDate - the payment created date from the external system refNum - the credit memo internal id amount - the payment amount Note, the above works fine if it is a refund for a credit memo by itself. It only fails if part…

in Customer refund not applied to Credit memo if Memo partially already applied to invoice Comment by Member8 May 29, 2025 11:48PM

I will have to get a new example, as we had manually fixed (in the UI) the ones we originally found the issue with. Thank you for investigating the issue!

in Invoice updates undoing gift certificate assigned value Comment by Member8 May 28, 2025 11:46PM

We are using the v2022_2_0 WSDL. The gift certificate values can be entered in the UI through the Billing>Payment subtab of an invoice, so I would say that gift certificate assignment wouldn't be a calculated or hidden field. I will look into our scripts and workflows, but I am pretty sure we don't have any that would…

in Invoice updates undoing gift certificate assigned value Comment by Member8 May 27, 2025 12:23AM

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