Hi @User_2LD8N, I agree with @Akhil_k_t. You use case profiles to apply different configurations to support cases and provides control over the branding of your support communication. For more information, see SuiteAnswers article below. Answer ID 36837 Creating Case Profiles Answer ID 36625 Support Case Profiles FAQ Thank…

Hi @Fartleby Please make sure that the Field IDs are correct. You can refer to the list of Field IDs for the Transaction record type from the Records Browser, under the Search Columns section.

Thank you all for keeping this thread updated. I'm glad that your File Drag and Drop feature is now working.

Thank you, @Lee Ann R. Have you tried the duplicating the custom role, removing the Accounts Receivable permission under Reports, and assigning it to "Jane Doe"? Please see the steps below. I hope this will work on your end.

Hi @MTL_MIA Can you please confirm that running the saved search and manually sending an email will give you the expected results, and that the missing information only occurs when the search is scheduled to run an email alert?

Hi @Vishnu M, Create a Document Saved Search and Filter it using Criteria: System Notes : Type is set to Either. In the Results tab, add the following fields. The results should display any changes made to the file in NetSuite. I hope this helps.

Hi @Akhil_k_t Are you asking about keeping all email cases in a single Outlook account? In Setup >Support Preferences > Notification > Update, there is a preference for Notify Assignees and Send Notification Replies to Customer. Enabling Notify Assignees will allow support reps to automatically receive notification e-mails…

Thank you all for keeping this thread updated. I'm glad that the File Drag and Drop feature is now working.

Thanks for the update, everyone!

Hi @Elina Kourouzidou, To disable NetSuite Guided Learning, go to your Home icon > Set Preferences > General tab. In the Defaults section, uncheck 'Enable NetSuite Guided Learning'. I hope this helps. Thank you.

Hi @User_BD08X, Is Bills permission added in this custom role? Also, please send us the screenshots of the permissions under Transactions and Lists subtabs. Thank you.

Hi @Akhil_k_t The account-specific domain used for general case capture can be found in Setup > Support > Preferences > Support Preferences > Inbound Email subtab. Use this email address to forward email from your company support email address to NetSuite. When an email message arrives at this address, it is converted into…

Hi @User_NG5TG These are the only available conditional formatting options we have in the search. An enhancement request has been logged under 177580 to add the ability to apply a conditional formula similar to a saved search. I hope this answers your question. Thank you.

Are you logged in as an administrator? The screenshot seems odd as it doesn't show other roles. The other way we can limit the other user's access is duplicating the custom role, removing the Accounts Receivable permission under Custom Role > Permissions > Reports, and assigning it to the user you don't want to have access…

Hi @Benjamin Paul - USA, As far as I know, it will automatically add the storage to your account and does not impact performance. As for the charges, your account manager should be able to answer that for you, as they are the ones who handle the contracts and billing. I hope this answers your questions. Thank you.

Thank you. I'll keep you updated through this thread.

Hi @JanKrejcik I checked this internally and was advised that if the record is exposed in the script and can be searched and created through it, possibly the results can be limited. To set proper expectations, please be informed that the scope of our support here in the NetSuite Support Community does not include creating…

Hi @User_DATN1 and @User_FQ0VR, please create a support case to log the defect. Let me know if you need help in creating one.

That’s strange. We may need to troubleshoot further to determine if this is related to a defect logged under #810948. Please let me know if you need help creating a support case.

Hi @Mike Wondrasek To set proper expectations, please be informed that the scope of our support here in the NetSuite Support Community does not include creating and implementing any complete custom solutions from scratch. Also, there is a sample script provided in the SuiteAnswers. If you're not comfortable creating a…

Could you try creating a sales order and attempt to save it to see if you encounter any warning or error message?

I'll keep you updated through this thread.

Hi @Paul Reading, Does the page load with a script error? Have you tried reinstalling the bundle?

Hi @User_DATN1 This issue is related to this thread. This is a defect, logged under Issue #811321. Please let me know if you need help creating a support case to log the defect.

Hi @OliverK This is a defect, logged under Issue #811321. Please let me know if you need help creating a support case to log the defect.

Hi @JanKrejcik You need to remove the global search entirely by going to the Permissions tab > Lists subtab and removing the 'Perform Search' permission. I hope this helps. Thank you.

Audience allows the user to view the report, while Access grants the user permission to edit it. Which classification did you try? Did you select both the role and the user's name, or did you only select the role without including the name? If the user is still part of the allowed role, they will have access. Try removing…

How is it going, @Lee Ann R? Were you able to adjust the report’s audience using the admin role?

Hi @User_K51C7, I'd like to follow up on this thread. If you need further assistance, please feel free to ask. If your question has been resolved, kindly click 'Yes' on 'Did this answer the question?' for the reply that was most helpful. This helps others with similar questions find the correct answer more easily, and…

Hi @BM136, I'd like to follow up on this thread. If you need further assistance, please feel free to ask. If your question has been resolved, kindly click 'Yes' on 'Did this answer the question?' for the reply that was most helpful. This helps others with similar questions find the correct answer more easily, and you'll…