This is if Team B replies back to Team A's email, right? What about the response from Team A after this email?

I suggest to test the following; 1. If you have access to the Sandbox account, try to look for the transaction and reply to Team B's email. 2. Create static groups using the same employees and use the same email distribution. Please check if the email address is still the same.

Hi @Gert Van Damme, I was referring to this part in the SuiteAnswers: "In the Search Results column, select a saved search to be applied to the default global and quick search results for the selected record type." Kindly click "Yes" on "Did this answer the question?" if you find the reply on your thread helpful. This will…

Thank you for updating us and giving us what worked for you, @Vernita. This is great information. 

Thank you for checking these preferences/settings, @Gert Van Damme. This is the behavior of the search results. As per the SuiteAnswers ID 91082, only the List , Sublist and Dashboard Views can be restricted. This means that if you want the saved search to be the exclusive or sole view within the sublist, you should mark…

Please leave it enabled, and make sure that Preferred Search Results and the role are enabled in the saved search too. I hope this works for you.

When you mentioned that "the internal team's email is an email distribution group email," this was configured in your email exchange application, correct? Have you also tried using a static group and assigning the group's email address to see if this will work? Try replying to Team B using the NetSuite UI instead of email…

Hi @tech work, In addition to what Angela recommended, you can enter email addresses where you want to send the copies of transactions Setup > Company > Email Preferences > Transactions tab. However, if this is only applicable to selected transactions, it is best to utilize the workflow. I hope this helps.

I am glad it worked for you, @RobertBongers. Thank you for leaving a comment. 😊

Thank you for clarifying, @User_2LD8N. Please check the email I sent. and I will wait for your response.

Hi @Gert Van Damme, Can you please confirm that in your Saved Search > Results tab > My Preferred Search Results checkbox is enabled?

Hi @Vernita, I would like to follow up on this thread. Please let us know if you need further assistance. If there's none, kindly click "Yes" on "Did this answer the question?" if you find the reply on your thread helpful. This will aid the others with the same question to easily find the correct answer. You will also earn…

Hi @User_4W4PN, To set email delivery preferences for your sandbox account, please see SuiteAnswers ID 20152. I hope this helps.

Hi @User_2LD8N, Standard buttons are designed for point-and-click functionality. Unless there are custom buttons on forms to initiate the client SuiteScript. For reference, see Working with Custom Buttons. I hope this helps.

Hi @User_76ANW, Can you please confirm the following; In Step #5, The From email address—is the From Address for Emailed Forms field set to the User Email Address? You can verify this information in Setup > Company > Email Preferences > Transactions tab > From Address for Emailed Forms. In Step #6, Is the To email address…

Hi @User_3GFP8, When it comes to customizing the Home Links portlet, it is logged under Enhancement #104481. If there's no transaction permission assigned to the Customer Center role, the order links are visible, but once you click on them, they won't be available. Please visit SuiteIdeas to vote for this enhancement…

Hi @Nickey, We would greatly appreciate if you can click "Yes" on “Did this answer your question?” on the previous comment. Doing so will not only assist other community members with similar concerns in finding the solution more effortlessly but also earn you points and possibly unlock the Answer Accepter badge.

Hi @User_4W4PN, We would greatly appreciate if you can click "Yes" on “Did this answer your question?” on the previous comment. Doing so will not only assist other community members with similar concerns in finding the solution more effortlessly but also earn you points and possibly unlock the Answer Accepter badge.

Hi @Sivasubramaniam, We would greatly appreciate if you can click "Yes" on “Did this answer your question?” on the previous comment. Doing so will not only assist other community members with similar concerns in finding the solution more effortlessly but also earn you points and possibly unlock the Answer Accepter badge.

Thank you for posting this thread, @GinaT321. I haven't observed any reported issues concerning the quantity of support cases that can be generated. If any members have extensive experience with a high number of support cases, please share your insights and experiences in this thread. Your comments are welcome.

You're welcome, @Eunice_Rep. 😊

Hi @Paul Salkeld, Indeed, you are correct. My apologies for any confusion. What I meant was that it was previously suggested to use Internet Explorer before Microsoft Edge. Upon further checking, the device name should be obtained from the phone system provider. In this case, I recommend reaching out to 3CX support for…

I'm glad that your test was successful, and it seems there might have been some unique factors in your initial test. If you have any further questions or need assistance, feel free to reach out. Thank you for keeping us updated.

Hi @Vernita, You can use URL Parameters to add value to fields View Online Customer Form created Click External Publishable URL: Copy URL Append URL then add &companyname=Newsletter&lastname=LastName&firstname=FirstName at the end Note: The string before the equal sign is the field ID while the string after the equal sign…

Hi @CDuf, you are correct. The Contacts must be present on both Customer records so it will include during the Customer merge. I hope this clarifies your concern. 😊

Hi @User_4W4PN, Please see the solution in this thread on how to can remove the system@sent-via.netsuite.com. I hope this helps.

Hi @Sivasubramaniam, @CDuf's solution should be able to solve the error. As per SuiteAnswer ID: 9851 | Consolidated Reporting in OneWorld " Some reports do not support consolidation and can return results for only one subsidiary at a time. Before you can run one of these reports, you must set your user preferences to…

Thanks, @CDuf! Hi @LSoor, the ability to merge duplicate cases is logged under Enhancement Request #69363. Please visit SuiteIdeas to vote for this enhancement.

Hi @Nickey, I agree with @Edwards_05. The System Notes descriptions are limited to 300 characters. Any additional characters are truncated. For reference, see SuiteAnswers ID: 92570.

Hi @tech work, Just checking if you were able to see previous comment. We'd appreciate if you can provide us the information for us to be able to check on this further. Thank you.