Mike Meyer

I figured out that if the page_init() function is not the first function called on the <body> tag's onload attribute customers were unable to submit the address information form. Once I put onload="page_init(); xxxx;" where xxxx is the rest of the functions called on the page load, the form worked again. DJ, can you…

in Shopping Cart Error on address for new customers Comment by Mike Meyer Oct 8, 2007 10:52AM

All of a sudden we cannot use the "add matrix items" feature. I cleared my browser cache and tried in both FF 2.0.0.7 and Safari 2.0.4... And I continue to get the following message:[INDENT]Notice Your session has timed out. Please re-enter your information and try again. [/INDENT]EDIT: I reproduced it in IE7.…

in Can't create/edit Matrix Items after Upgrade! Comment by Mike Meyer Oct 15, 2007 11:15AM

Ted, Check your PM. Thanks.

in Can't create/edit Matrix Items after Upgrade! Comment by Mike Meyer Oct 15, 2007 11:48AM

Matt, You should still be able to see the Cart Contents on the customer record. Go to the "Web Activity" tab, there is a 'cart contents' sub-tab there.

in Cart Contents Comment by Mike Meyer Oct 25, 2007 11:13AM

It appears to have been resolved over the weekend, that or turning the multi-language feature on and back off again fixed it ;)

in Help! Cannot Add Related Items to Existing Items Comment by Mike Meyer Sep 24, 2007 9:36AM

Pete, The only change I made was I enabled the multi-language feature from setup > company > enable features. Then I was able to save related items. I turned the feature back off to see if it was the cause, and I am still able to save my related items... so I'm not sure if this helped or not, but It's worth a try if you…

in Help! Cannot Add Related Items to Existing Items Comment by Mike Meyer Sep 24, 2007 5:26PM

Evan, thanks for the response. I've opened case #624079 regarding this issue. EDIT: Just wanted to add that the error also occurs when I am creating a new item record and it contains a related item.

in Help! Cannot Add Related Items to Existing Items Comment by Mike Meyer Sep 21, 2007 11:37AM

Ted, are you sure this external routing issue has been corrected? Look at this traceroute I just ran (4:53pm EST) and tell me what you think. I've xxx'ed out our IP address for security, but look at the timeouts towards your end. We get similar traceroute results when we do it for system.netsuite.com. Traceroute has…

in Netsuite SLOWER than Comment by Mike Meyer Sep 11, 2007 4:58PM

We had to withold our marketing campaign from going out because it would be a total failure with the slow site performance we're seeing today. I expect cart abandonment rate to be very high until this speed issue is resolved.

in Netsuite SLOWER than Comment by Mike Meyer Sep 11, 2007 3:20PM

Well thanks for the update. It appears to be working again, just very slowly. Our NS-hosted web store and NS backend are suffering from slow loading, but again at least they aren't timing out any more... hopefully this gets worked out today.

in Netsuite SLOWER than Comment by Mike Meyer Sep 11, 2007 12:50PM

Ted, Will the proposed fix address picking tickets as well as checks and other forms?

in NS keeps timing out/asking me to login Comment by Mike Meyer Sep 13, 2007 9:16AM

Ted, Sorry - we already removed the shortcuts from the user's dashboards!

in NS keeps timing out/asking me to login Comment by Mike Meyer Sep 14, 2007 12:49PM

Has the fix gone out for this issue (131212)? We're still experiencing logouts/timeouts while printing pick tickets this morning.

in NS keeps timing out/asking me to login Comment by Mike Meyer Sep 14, 2007 9:09AM

Ted, We experienced the problem this morning while printing pick tickets in IE6, and again at noon in IE7. I think i may have isolated the cause... The users who experienced the time-out issue were using dashboard shortcuts to the 'print pick tickets' page. These shortcuts were created in version 10.6 or maybe earlier.…

in NS keeps timing out/asking me to login Comment by Mike Meyer Sep 14, 2007 12:37PM

This is bull****, i can't even create a matrix item. Just wasted 10 minutes of my life inputting all this info and getting it set up for the web and i time out every time i submit the item input form.

in NS keeps timing out/asking me to login Comment by Mike Meyer Sep 11, 2007 12:13PM

This prevents us from printing pick tickets in mass, we have to actually go to each sales order individually and hit 'print pick ticket'. Also, our shipping process has been interrupted today. When attempting to bill a customer we are having time outs and we're totally paranoid that we're going to double-bill a customer…

in NS keeps timing out/asking me to login Comment by Mike Meyer Sep 11, 2007 11:14AM

Ok, I have investigated it further and there's actually 17 of 70 of the colors for this item that do not add to cart. They are as follows: 1611, 1687, 1718, 1723, 1736, 1740, 1800, 1801, 1802, 1803, 1810, 1812, 1860, 1885, 1945, 1949, 1974 What the heck is going on?!

in Matrix Item Will Not Go Into Shopping Cart Comment by Mike Meyer Apr 6, 2007 4:42PM

I inactivated the sub-items that weren't working and re-created new ones to replace them, and they seem to work fine. This is certainly not the best practice, however. I would still like to know what the hell happened to the original items and how to make sure it never happens again. We don't need to have redundant…

in Matrix Item Will Not Go Into Shopping Cart Comment by Mike Meyer Apr 9, 2007 10:51AM

I have a similar problem, only the difference is that my matrix items (2 of a list of 70 color options) seem to get added to the cart but are not actually added. The screen reloads, however there is no error message and the items are not added. I've double checked the transaction item option, the item field and the custom…

in Matrix Item Will Not Go Into Shopping Cart Comment by Mike Meyer Apr 6, 2007 1:21PM

This thread reminds me why we don't pay for gold support. IMO $8k a year is too much money to report bugs. 50% of our issues are from shortcomings in features that serve more to be another bullet on the NS sales' sheet rather than have any practical use, while the other 50% of our issues are from bugs. This forum is…

in Has anyone not bought support? Comment by Mike Meyer Mar 9, 2007 11:02AM

Our site is down too as of 9:09am est. Pretty much the same as everyone else, losing sales every time the phone rings and every time someone sees our site is down... wth is going on ns? :mad:

in Netsuite unavailable today Comment by Mike Meyer Jan 17, 2007 9:11AM

Did Netsuite support ever address this issue? I have not yet seen it happen on an order here as we do not use qty pricing extensively. If this is still an issue in NS we will have to re-evaluate using qty pricing. Backorders are fairly common for us and we don't need the extra headache of refunding customers we…

in Serious bug with Pricing Schedules? Comment by Mike Meyer Nov 20, 2007 4:09PM

Ok everybody another glaring ISSUE with netsuite: We have item BYAG-20J (matrix sub-item also in an assembly build) with an illogical number for quantity on hand. We have to-date received 565 pieces and sold 519 pieces (on cash sales & invoices). There are 17 pieces on hand as of today, yet our on hand inventory shows 125…

in Inventory on Hand is Different in Two Places for Same Items Comment by Mike Meyer Sep 22, 2006 12:41PM

Brian, I reported the seperate issue with kits/assemblies pre-version 11 and it was fixed for an undetermined period of time. We noticed it happening again about 6 weeks ago. If you're having the same problem then I urge you to submit a case to NS referencing issue #103735. Thanks, Mike

in Inventory on Hand is Different in Two Places for Same Items Comment by Mike Meyer Sep 8, 2006 1:33PM

Thanks for the reply Bill. I'm glad to see this isn't an isolated issue, if only because we don't pay for support. Considering 95% of our support cases are problems created by system bugs, we don't believe we should pay gobs of money to report them. Ok, Netsuite. Since other users are having the same problem as us, can we…

in Inventory on Hand is Different in Two Places for Same Items Comment by Mike Meyer Sep 5, 2006 9:30AM

Bill, I'm glad to hear your problems have been resolved. Ours have only gotten worse! The newest twist to this whole MESS: While waiting for netsuite to get off their a** and fix this issue, we have lost patience and are ready to redo our inventory manually (all 14,000 active inventory items) using an inventory worksheet.…

in Inventory on Hand is Different in Two Places for Same Items Comment by Mike Meyer Sep 27, 2006 10:27AM

Thomas, You're 100% correct. I have not reviewed our contract with NetSuite but I guarantee there is a QoS clause in there and this has got to be in violation. When the service does not work as advertised it has absolutely got to be fixed regardless of what extras we are paying for. The fact that you've had a case open for…

in Inventory on Hand is Different in Two Places for Same Items Comment by Mike Meyer Sep 8, 2006 12:16PM

We've observed a new problem related to this thread. We have several items exhibiting this behavior: Item X shows 83 on hand, 33 committed, 50 available... yet the system has back ordered 5! What kind of system logic is this? It's been seen in multiple items. We actually received a sales call from Net Suite after posting…

in Inventory on Hand is Different in Two Places for Same Items Comment by Mike Meyer Sep 8, 2006 10:55AM

Are you guys using these items in kits/assemblies? We have found that some of (not all) the items that we are having trouble with are parts in kits. The problem with kit/assembly items occurs when you edit a partially fulfilled order with a kit (for instance changing the shipping method or adding an item to ship with the…

in Inventory on Hand is Different in Two Places for Same Items Comment by Mike Meyer Sep 6, 2006 12:47PM

N/S claims that the fulfilment fiasco will only happen when: Accounting Setup - Ordering/Shipping - Fulfill Based on Commitment = "Allow Uncommitted" AND Fulfillment of Kit item is for greater quantity than have on hand. This is bogus. We're not set up this way and we provided simple, clear steps to follow to see the…

in Inventory on Hand is Different in Two Places for Same Items Comment by Mike Meyer Sep 12, 2006 1:46PM

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