Dear Evan, I demonstrated to one of your support agents on a Webex but I have been to the support centre and it looks like they did not make it to a case. However I have now created a support case with screen shots and the case number is 958864 Regards, Paul.

I am sorry I am English. You are correct, a typical order will consist of 1 to 8 products. Usually we ship complete lines whether box quantity or not. Our pervious system allowed to set lines as ship complete or the whole order. I am having difficulty replicating this function. When people order a full box that is what…

This is a disaster we have the same problem existing customers cannot check out. We need a workaround immediately. This is Monday the biggest day of the week.

Is anyone there? What I have found is that IF the customer phones in we can change their "Shipping Item" to blank and "Carrier" to More. Then they can process their order via the web store. But "Carrier" and "Shipping Item" are not "Mass update fields" so there is no fix and most customers cannot get through the checkout…

We probably need a "Ship whole lines complete" button and a "Ship whole order complete" button.

That's hopeless unless we are doing something wrong. If we part fulfil notes a new picking note will appear on the "Picking notes to print" list and there would be hundreds of them. The warehouse staff would then be printing picking notes for orders that are not ready to release. If they dispose of those notes then a new…

That does not work at all if you close the line you are in effect cancelling the item from the order. When the balance of the items arrive in stock a new picking note will not appear as it will be cancelled.

I have the same problem perhaps that is why only 206 of the 3489 pages in my sitemap are indexed. <table border='0' cellspacing='0' cellpadding='2'> <tr ><td align='right' valign='top' nowrap class='textboldnolink'>• </td><td align='left' class='textboldnolink' colspan=10 width='100%'><a href='/Lamps'…

I don't understand this. We went live on the 1st July and have the free accountant role. My accountant is on holiday at the moment will she be unable to log in on her return? Or does this change only affect some countries?

Is it working now? I have uploaded a file and it is still "Pending" after 20 minutes and it is a small file?

Are you having similar problems?

I think I have found the problem. We have been unable to amend or copy customer orders today. This is a real nuisance as customers ring up all the time wanting to change quantities. 1. I placed an order on the web and paid by credit card Result: could not amend the order 2. I placed an order on the web and selected…

I have filed a case it is number 890849

The fix has been released but it does not work! 1. See the customer record the default is set to "Printed" 2. See the sales order, the customer preference is picked up correctly 3. Following fulfilling the order it is time to bill the order. At this point we do not check any of the message check boxes because there would…

Dear Mr Goldberg Thank you for your reply, do you have a time frame for this? We are due to go live at the end of June. This is exactly what we are looking for. We have an eclectic mix of customers all with different invoicing instructions, we have a huge debtor book to manage and without this working it will be tricky.…

Well that explains it. We do not have that option as we are selling goods. Please would you add that functionality for the sales of goods. Thanks, Paul.

Has anyone got a fix for this problem?

Thanks for the very quick reply. Can you tell me where I can find "Invoice Billable Customers". I use Transactions/Sales/Invoice Sales Orders but that it is not the same.

Fantastic. Thanks I look forward to it. Paul.

I thought a spamhaus listing woud only effect emails sent to a customer with antispam software. Are ISPs using spamhaus would any emails have got through we had more come back than I would have expected.

I use it all the time, it is much better than Firefox, and I.E. except there is one part of the system that does not work in Safari... Transactions/Purchases/Suppliers/Pay Single Supplier For some reason it will not display any transactions, I keep meaning to file it as a bug with Netsuite. Safari is very strict with code…

Tom I don't have that problem, do you have it on all your machines? I use a Mac and my college uses a PC so we see Netsuite in two ways.

Let me let you into a little secret. Use Safari all boxes are re-sizeable, it makes life so easy and now you don't need a Mac to run Safari. See here editing setup/website/Item/Category Templates

Dear Mr Goldberg, This is a problem which has manifested itself today. I took the screen shots an hour ago.

Okay I have posted a case it is number 792767

All users have the same problem. It was spotted on a Windows PC and I posted the problem from my Mac as it has the same problem. There is a tendency to not trust Apple and blame them for everything which is a bit unfair. We always look at problems with different products/users/browsers and OS's

I should have said I know that this is the primary key and therefore I cannot modify it in the csv files as to import will duplicate the items. What I would like to do is create a secondary field and then do a mass replace of the old Item Name/Number with the new one.

That's terrible as you will also lose your customer history. I can't see why it can't be done. Netsuite should have given everyitem a unique internal ID and allow every field to be modified. We have a huge problem as the way products have been added makes them very difficult to find without referring to the web-site to…

JMU thank you, looks just what I am looking for. Paul.

Well done Ken.