Robert Nedelkow-Oracle · Oracle NetSuite Community Manager · Admin

Operations has confirmed the fix to Defect 521141 and will roll it out to all sandbox accounts as soon as possible.

Not sure if you've seen these SuiteAnswers, but I found a couple of topics related to DKIM and DMARC compliance: Forwarding and Composing Messages in DMARC-Compliant Format (Answer Id: 43473) Emails from NetSuite are Coming from system@sent-via.netsuite.com (Answer Id: 73186)

Support filed Defect 515337 for Customer Center > Sales Order Processing > An unexpected error has occurred. This may be related to your issue.

I haven't seen any issues reported around the time you posted this. A problem was reported this morning in the NA EAST region and Support is investigating - a defect number will be provided in case anyone else is experiencing this.

Support filed S1 Defect 517129 for Customer > Accept Customer Payment > :"SSS_REQUEST_TIME_EXCEEDED","message":"The host you are trying to connect to has exceeded the maximum allowed response time. It looks like this is not limited to Electronic Bank Payments v2018.2.0.e, but also on Supplementary Tax Calculation. We don't…

I found a similar case that was resolved with the following steps: Log in to your NetSuite Account > navigate to Support > Support Overview > SuiteIdeas > Receive prompt that password has expired and requires a new one [LIST=1] [*]Navigate to to your employee record > Edit > Access tab and remove, then re-add the NetSuite…

Vincent, do you have a Support case?

This Issue is now resolved. Additional information is available on the status page 

C2Jcurve, the fix for Defect 511765 was released on 09/19.

Re: Defect 511765 - Our engineers have tested the fix and authorized the release. The fix should be rolled out shortly.

I think this is enforced by Amazon: Changes regarding the bullet points that you can provide for your ASIN (Amazon Standard Identification Number.) Previously you were permitted to add bullets totaling 2k characters. It now seems that they will be limited to 500 characters -…

Drew Alvarez, unfortunately we do not have a definite ETA. The fix should be released during off peak hours.

Support filed Defect 509892 - Web Services > Send any request > The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later. Please contact Support and provide your details. You can also monitor the status of this incident on our status page: An incident…

This might be doable with a workflow. [LIST=1] [*]Lock Record Action (Answer Id: 11515) [*]Update Records Locked by Workflow Answer (Id: 33395) [/LIST]

cpolanish, thank you for confirming.

Please URGENTLY see to support case# 3163072 and find a real solution. Support is actively investigating this case and provided an update this morning. It looks like several scripts are running on the inventory record but Support will test this further and follow up with you.

Are there any integration touch points on the customer record?

eleran, driggi, do you have a case number?

An incident in our database infrastructure has resulted in an ongoing interruption of service for some customer accounts in our NA East facility. Operations Engineers were notified of the issue by monitoring and are working to resolve it as quickly as possible. Support filed Defect 505046 for this incident.

This incident has been resolved and the status page was updated. Support is focusing on coordinating case and defect updates for those impacted by this incident. We are also working on the root cause analysis and will provide additional information via your Support case. An incident in our NA East facility has resulted in…

farrago, you can reach Support by phone at 1877-NETSUITE, option 2 for Customer Service. Alternatively, you can send an email to support@netsuite.com if SuiteAnswers online case submission is unavailable.

I see what you mean. I saw a similar request to warn users when a record is being edited. A topic was started here but I don't know if they found a solution.

I think that is one way to avoid spam filters. A white-listed domain may help in your case but not all mail servers behave the same way, so additional troubleshooting steps may be needed. I found a couple of related SuiteAnswers that provide additional information: Answer Id: 70401, Answer Id: 14698.

Support may be able to provide additional information based on specific undelivered email, but a good starting point is Lists > Mailing > Undelivered Emails. This list provides information logged for undelivered email messages. A few other things to consider when emails are sent from NetSuite: [LIST] [*]DKIM compliance -…

Operations advised that this should be resolved now. Support will be reaching out to affected customers to confirm.

NA East incident update: The power interruption has been resolved and we are working to restore the NetSuite service. Our engineering teams are fully engaged on resolving this incident. The current ETA for complete service restoration is currently approximately 2 hours. Some customers may have their service restored…

status.netsuite.com was updated with the following: NA East incident update: The power interruption has been resolved and we are working to restore the NetSuite service. There is no ETA yet and our engineering teams are fully engaged on resolving this incident. We apologize for the inconvenience. 11:12 AM EST

NA East incident update: Service has been restored to approximately one third of the customers local to this data center. We expect to complete service restoration for the remaining customers within an hour. Thank you for your patience.

Network restoration is on-going however no new ETA was provided. I will post here as soon as any new details become available.

Resolution ETA is 15 minutes.