We have been back and forth between slow and down for about 2 hours. Interestingly enough we were doing a webex for another issue when the slowness started so, support recorded it.

Our 3 sites are down as well.

Opened case before checking Usergroup.

Aaron, We have the same issue. Purchase Order replies are now going to our general company email "Reply To" instead of individual Purchasing Agents. It seems you have to choose one or the other. I have entered cases but, if we need it to work like it has for years, it will probably be an enhancement. Steve

Hmmm, I wonder if this has affected other areas of ODBC connectivity and reliability. I use Crystal Reports to export various tables every month but, this month has been especially brutal. I export with no errors yet different records are missing with each export of the same tables. I have a case open of course. Support…

5 1/2 hours now and we still cannot process orders on our webstore. :h_a_w:

We were down between 11:00 and 11:07 AM Eastern for the UI but, our web stores were down for about 30 minutes.

We are experiencing this as well. Customer support says they are aware of an ongoing performance issue in NetSuite.

Yes, our operations have been slower since the 2010.2 upgrade. Our web stores have been slow as well. Customers have called saying they are getting NetSuite timeout errors on checkout. I have seen between 12 and 15 seconds NetSuite server time on Sales Order saves from the UI. We have cases open on all issues.

We are having the same problems. Occurs with system2 as well. Tried entering an online case but, locked up. In queue via phone.

We ran into this defect as well. I will open a case and ask to be attached to the defect.

I was just informed by NetSuite customer data is not mirrored for redundancy only NetSuite applications. I guess customer data is less important than their applications. During our presales RFI NetSuite told us everything was completely mirrored like Neverfail or Legato which we were using before NetSuite.

We have been down for an hour and 20 minutes. Customer support says they do not know why other than the database is offline. BTW, we were told that NetSuite was completely redundant with immediate failover. Now I am being told our database is not.

The 99.5% uptime guarantee is for individual, not global uptime. All customer data is backed up offsite nightly, in addition to multiple redundant systems within our data center. We are soon to be opening a second data center which will back up customer data offsite at more frequent intervals. Thanks, -e Thanks for the…

Individual uptime is also not guaranteed. They guarantee a "global" uptime number which is the average of all databases and systems. That is an interesting twist of the uptime guarantee. So, you are saying if Company A is down 10% of the time but, the "global" average meets the 99.5% average, then Company A's 99.5%…

Thank you Melissa. I found this thread too. https://usergroup.netsuite.com/users/showthread.php?p=92650#poststop

What changes to the testing process are being implemented in QA so that these problems do not occur on our live sites?

This issue occurred under 2009.1. No further update from customer support. Thanks, Steve W.

It is a confirmed defect: S2 Defect 169095 - Webstore: Online order has billing address of another customer record in email confirmation. I received a message that customer service is trying to get a status from Dev and QA. No update as to a fix date yet.

Agreed. We control our internal systems and test any patch or updates before any installation. We have been informed by NetSuite that hotfixes may be installed at anytime and other updates are installed on Thursday nights. We never know what to expect every Friday morning. I have never been in a situation where we could…

Our NetSuite e-mail for web store orders is being intermittently blocked as well. The admin responses show Netsuite is blacklisted at spamhaus.org.

Problems have been occurring with us since Monday afternoon. We had an issue with one web order Monday morning before it went hard with all web orders in the afternoon. I spoke to support this morning and was told the defect is still under investigation which is the same staus as Monday afternoon. We are discussing moving…

We have a case open with this problem. We were told we were the only account experiencing this issue.