We pay about 2.33% for Amex (on average). T

Our Amex fees seem to fluctuate. It is probably based on security risk ...eg: billing address doesn't match records ...then +.1%. Our rep said that we pay: For direct credit card transactions ... 2.2% + $0.30 For PayPal Express Checkout ... 1.9% + $0.20 Tom

We also use the PayPal "Paypal Paylow Pro Processor" and don't want to switch. My guess is that NS gets something back from these other processors. I believe that to be the case because NS seems to allocate most of its resources into adding new revenue streams and (in comparison) puts forth a relatively small amount of…

Interesting questions James. I never got the email or call, so I assume that I can keep using Paylow Pro. I don't have a back-up so I hope they don't pull the plug or it will be a disaster until we get a new provider. -Tom

We've never lost an AMEX chargeback, and we use PayFlow Pro. We don't get very many and they are always something easy to resolve ..."like we didn't recognize the charge". We used Cybersource prior to switching to PayFlow Pro. To me their service and merchant account back-end are about equal ...then it all comes down to…

Let's hope this is not the case. A business model where NetSuite is financially better off, but its customers are (a) financially worse off, and (b) forced to use inferior tools... is a long-term lose-lose strategy. Yes, I concur ...because some things that appear not to be new revenue streams (like improving what is…

I'm staying with PayPal Payflow Pro until NS pulls the plug. Then, I'll go to CyberSource. I liked the CyberSource interface and I only left their service because of the sweet deal that Payflow Pro has on Amex fees. NS, please give me a warning before you pull the plug and ,like James ...I'd just as soon keep using PayPal…

Can someone help me in letting me know the difference between Cash Sale and Sales Order A sales order doesn't post to your COA and a cash sale does. Think of the sales order as a record of the sale and the cash sale as a record of the payment for that sale. T

The solution with the separate item called "refund" has on flaw. It distorts any reporting on the profitability on the item that was initially sold. The refund should go toward the original item (without messing with inventory) and not toward a different item so that the profitability of that item stay accurate. Vote for…

Lets say that we sold 100 widgets for $10 each. The customer calls (after he receives his credit card statement) to remind me that I had verbally told him $9 each. So, I do a refund right from the cash sale. It gives me a cash refund with 100 widgets at $10 each. I lower the price down to $1 each and process the refund.…

> You can use "0" as a refund amount though. Would that fix it? I don't know. Lets say you charged $10 per widget and it should have been $9. So, you do this... Original sale quantity = 10 at $10 each. refund quantity = 0, but with amount altered to $10. So, the customer gets their $10 back and inventory is not altered…

Vote for Enhancement #172229 - Add a "Do not receive as inventory" button on the cash refund page (created from a cash sale).

Peter, you can Use the Cash Refund form. You basically return the item at the old wrong price, the resell at the correct new lower price all on the Cash Refund form. The trick is to use -1 quantity to resell it on the second line. (It is negative 1 because this is a Cash Refund, so the positive qty is the refund, the…

That is a way too many steps. It wold be just as fast (or faster) to cancel and refund the original order and then use the "make copy" feature to copy the canceled order and alter the price to $9 each on the new order and bill it and mark it shipped. Neither solution would be as good as a "do not receive as inventory"…

We don't have anyone with script writing experience in our office. Maybe NS would be so kind as to add the customization as a bundle. Tom "It is self-evident that limited government is no longer enough to prevent a resurgent aristocracy in America." -Andrew Jackson

Not to hijack, but anther related question I have relating to this issue is how to make some vendors auto-sent drop ship purchase orders while others are still sent manually. Is that possible? If the auto-send PO is global and not per-vendor, then the "auto-send" system won't work for us. T

GO with Barry. He sorted out our books when they were a huge mess. If he can't do it, then you've got real problems. Tom

<bump></bump>

With advanced promotions, is there now a way to limit an item on sale to 1 per order? -Tom

if I stopped to think about such things that I stumble accross with this system I'd get nothing else done. Just fix it and move on! Mr Wizard, thank you for the time management advise, but with all due respect ...I don't need your advise on such matters. I would personally prefer to constantly push NS for improvements (and…

I don't believe that you were ever a boyscout. I also guess you never worked with elderly people. I was and I did. Darwinism didn't factor into my decisions to be helpful when hazards were noticed. T PS: I am also just a curious person. When I fall into a pitfall, I want the information to be available for the next person…

That goes completely against my belief in Darwinism... yet stupid people breed more! The other thing about evolution is that in business it happens to the company causing pitfalls (not just the stupid people that fall into the pitfall ..as was suggested). In other words... company "a" sells a service with thousands of…

We just simply made payment method mandatory. Yes, and didn't you think "why isn't this defaulted to mandatory ...right out of the box". How often would anyone need a bill paid with no payment method? Defaults should be set for the most common use of the program and I don't think the common use of NS has people creating…

To me it is like encountering a wet spot in a hallway. Some people walk around it and say "wet spot" and that is the last thought or action that they have about that hazard. I prefer to grab something like a chair and slide it over the spot and then tell the responsible party about the hazard. The same goes for any number…

Also I believe there is a system-generated account that is an Other Asset where they park the value of the unbilled Cash Sale. Our problem was never unbilled cash sales. It was ones that were billed using a payment method (method=null) that would never bring us any funds. Then the order was closed because all steps had…

PayPal/verisign, paymentech(when I was in a Yahoo Store) and now Cybersource. I am very "into" clean + easy interfaces and that is why I was so happy after I got into Cybersource. Too many systems look like jumbo-jet cockpits with controls and numbers randomly strewn about. After Cybersource is set-up it is easy to run…

http://www.internetnews.com/wireless/article.php/3688331

Yes we use standard protection like security code and billing address must match the CC record. No we didn't see an increase in fraud. I think our industry is very low on the radar of the CC scammers.

Why. I have it (Payflow Pro) and I'm happy with it. Tom

We pay: Monthly Fee: $35 2.12% discount rate on all cards Minimum Discount/month: $75 Per-Transaction Authorization Fee: $0.25 Per-Batch Fee: $0.20 (so, less that $5/month for most users) Set-up: (I can't remember and it isn't on the statement that I have in front of me) Unqualified or non-qualified transactions have a 1%…