We use that button appropriately when a customer asks for another emailed copy of their receipt. In the 2+ years that we have used NS, we haven't had a single accidentally emailed invoice. I guess we are a little more cautious with our clicks. If they do add a "warning feature", they should allow us to turn it off. -Tom

We are still getting the "unexpected error" from some roles. We get it from our "shipping role", but not from my admin role. The error is somehow related to the user role/permissions. -Tom

We have been using Mas 90 before we migrated to Netsuite and the process in mas 90 was really simple from the "receiving return" we had a choice to either 1.put the item back into inventory or not (mark as damaged) 2. Give the customer either a refund or create a new sales order 3. Return the item to the manufacturer…

NS has been very slow for us today. Anyone else?

To get started, see... https://usergroup.netsuite.com/users/showthread.php?t=12399&page=3 https://usergroup.netsuite.com/users/showthread.php?t=12399&page=5

You can do it WITHOUT using a workflow. You can do it right from any saved search. I can post detailed instructions, but it differs bases on what search criteria. If I get time, I'll post the set-up we're using on a saved search that sends out "please rate your experience" emails that ask our customers to rate our store 10…

Why in heaven did NS decided to include the signature on the email button and NOT within the case itself. I don't get it! I agree. Cases need signatures and "case merging" while they're at it. don't hold your breath. t Ps: we use a Mac app that keeps signatures in the clipboard. So, we can right click and drag down to one…

Thanks Lorne De Almeida, but that feature won't suffice. We need multiple signatures for each user. Some outgoing responses might end with "Please advise..." some might end with "Let me know if you need any further assistance..." and some might have the old "Thank You...". Let me know if I can be of any further assistance,…

Roscoe, Did you find someone? I'm looking for someone with similar qualifications to do some marketing automation for our company. -T

Is your image set to "Available Without Login = t"? T

Has anyone found a time of day or a day of the week that works better (as far as getting a higher view ratio)? -Tom Also, any good tips for increasing conversions (coupon offers. ..etc)?

We followed all steps and created our first email campaign. We ran it on a small test-group of customers. We did the last step (set campaign to status= execute). It has been an hour and the statistics in the campaign's "statistics tab" still say "# sent = 0". The report at "reports > marketing > Campaign Response Detail"…

What % is considered a good "Viewed Ratio"? What % is considered a good "Clicked Thru Ratio"? -Tom

Never mind. They just went out. I guess it was one of the slow days. -Tom

Our online case form asks our visitors for "company name". It puts the case in as anonymous case if they aren't logged in. I'm wanting it to put the company name that they entered into the main area of the case (in the back NS end). It mentions their name down in the system notes, but not anywhere else. I tried to do it…

Steve, I agree. We have different issues in the reports (explained in other UG posts) ...but we came to the same conclusion. -Tom

Will we be able to create a "shipping reports" after the v11.4 release that we are getting on Friday? -Tom

I am thinking that the only way to get shipping will be to take three reports. A. one report for sales tax collected B. one report for total net sales C. one report for total gross sales Then C-(A+B)= Shipping and handling. Which sales report will show gross sales (and not net sales) on a cash basis? I see that the reports…

Is there now a way to add the transaction subtotal to a report? I'm having the same issue as SC_NN. I guess I could create a custom formula field for the SO quite easily, but this still seems very bizarre.

Joe, Did you figure out how to make the report? I need any kind of shipping report as long as it only shows monthly s/h totals that our customers paid (on a cash basis). T I just talked with NS and they said that you can NOT make a report to show shipping information. So, if you also need this report before you can pay…

The things we have established in NS (often with work-arounds and hard gained arcane knowledge) work OK most of the time. The things we have establish in NS do not include all of the things we have tried and "flunked" in NS. We tried "kits" and flunked them. We tried "vendor pricing schedules" and flunked them. We tried…

OMG!! Thank God I have good people here. After trying 20+ other work-around attempts including scheduling the report to be emailed and printing as PDF and exporting as every format available, the secret was found. Part of the secret = use Safari (if you're a mac user). When the report starts to loading in Safari, click…

Has ANYONE manged to make this bundle work? NetSuite made it, but they now say they are done with it and won't fix it anymore. Using it gives us an error about the record having been changed. I was told "bundle 109 – Update Vendor Price from PO isn’t managed by NetSuite" and "Warranty of the unmanaged bundle is 90 days.…

Who owns this bundle? I have an error happening and NS support says "it is caused by bundle 109 and that isn't our bundle". This old thread makes it clear that bundle 109 was NetSuite's bundle... See… https://usergroup.netsuite.com/users...work-in-2008-1 We need the feature that bundle 109 provides.

Can someone provide a price to fix this NetSuite bundle? ...or would the person who made it care to update it so it works again?

Thanks Pierre!! Worked like a charm. -Tom

ah, yes. So, I guess I can now un-install the NetSuite drag-and-drop SuiteApp. I know we can't talk price in this UG, but we purchased a Box account and installed the box bundle mostly because we heard that their storage prices were cheaper. It was a preemptive switch to avoid future expenditures. I can't attest to it…

One annoying thing is the folder naming at BOX. It correctly names folder the customer number when uploading into the drag-n-drop area on a customer record. BUT It names folder the NetSuite internal ID number when uploading into the drag-n-drop area on a sales order. Why not name the folder the SO number? The folder…

Can the new "Drag and Drop feature" in NetSuite (installed via SuiteApp Bundle ID 41309) be set to save to a Box folder?

Well, I meant general ...as in recruiting someone right out of college. Our local university won't have SuiteScript101, but they will have JavaScript101. -Tom