Hi Veronica. I confirmed that there is not any customized form to override the URL and we're not using iFrames, so I'll file a case. Please consider this issue closed.

Hi Veronica. I believe my previous posts answer all of your questions. Here's the TLDR version: I've created an Online Case Form (type is Custom HTML Template). The Online Case Form I've created is selected in Setup > Support > Support Preferences > External > Default Customer Center Case Form The redirect that isn't…

There seems to be a disconnect here. I’m not talking about the URL under Setup > Support > Support Preferences > External. I know it can be set there, which I did weeks ago - and I’ve logged out many times since then, but redirects are not working for me. The only time a redirect has worked for me is when I used the…

Sorry, I'm not following. I had mentioned Setup > Support > Support Preferences > External because that's where the "Contact Support" link is configured via the "Default Customer Center Case Form" field. I'm guessing you're referring to the "External Case Form Redirect URL" field? If so, I've already tried that and it…

Hi Michelle, I tried using the Publishable Form URL and that worked! Although, for some reason that URL is different from the URL I'm getting when I test the online case form. Here's what I'm doing: I'm clicking on the "Contact Support" link in the Customer Center. The link is configured via Setup > Support > Support…

Here you go.

Hi Venice. Have you had an opportunity to look into this yet? Please let me know if you have any other questions. Thank you.

Hi. I’m not sure what you mean. For an Online Case Form, the field is Redirect to URL (under Set Up Workflow). From what I understand, a form isn’t necessarily needed - just a valid URL. I could even use https://www.google.com if I wanted, correct? Since you mentioned a form, are you talking about an Online Customer Form?…

Thank you, Clarisa!

Hi Clarisa. Now that we're close to being on the same page, please take a look at my initial post to see what the issue is. TL;DR If you try changing the filter in the portlet (not the workbook), what happens?

The filters need to be selected in the workbook: And then they'll show up in the Analytics Portlet on the dashboard:

Hi Clarisa. I'm using a chart portlet, instead of a table (what you're using). I initially included images of the chart's filters and mentioned that I was getting a spinning circle and a "Loading chart" message, but didn't specifically say that I was using a chart portlet, so I apologize for the confusion. Would it be…

Hi Clarisa. No, the data does not change after the filter has been applied. And if I refresh the portlet, it's just brought back to its original state - just like it's stated in the text you provided: "Also note that if you refresh the portlet with the refresh icon or by logging in and out of NetSuite, it clears any…