Thank you :-)

Thanks for the response. Option I .. where is "General Updates"?

Thanks for your answer. Yes, all the customer addresses are correct. The statement generated does NOT include the customer name. Nothing to do with the address. This is affecting ALL customers. How do i fix the system entirely so as the statements generated have the customer name on them?

Thanks. How do i vote for this enhancement? Screenshot attached of what i see ...

Yes, you are correct.

How do your other customers use this functionality?

Thanks for this. Scenario 1 does not work as there is no "Due Date" used .. this would collect every single invoice issued. That would result in our direct debit facility being removed by the governing body. NO Scenario2 - we use already and this does not work. If i remove the "Due Date" filter then i have to trawl through…

And from what i gather you want me to go into each and every individual customer to change their preference. True / False?

Where is that? "Lists" does not appear there ... please advise.

And be from PULSANT LIMITED - the trading company.

The email that NetSuite generates should read: Dear <Customer> Please find attached your current statement of account for services provided by Pulsant. If you have any queries then please contact us, either by email or calling the number below. Kind Regards, Pulsant Accounts Pulsant Limited Sirius House The Clocktower…

Your system doesn't allow me to add an email as an attachment. Please let me know where to email this to you!

Attached is the email as referenced above.

Attached is Word document detailing the 2 different methods that generate the wrong document and email.