We just went down as well. Can't get a hold of my platinum team either. Well, been waiting on hold for an inordinate amount of time. NS really has been looking bad at our company in 2013

Sandbox accounts are linked to production accounts? If we change a password or remove a user from the sandbox account, that will propagate to the production account? Not in an active manner. As I said, I'm not entirely clear what's happening. I do know trying to change a password for a user in SB2 is blocked with the…

Follow-up: turns out it was not NS-specific. Several versions of FF were having the same issue no matter the site. Our IT group may have pushed something out that caused the issue. Thanks, everyone

Our sandbox is nearly useless. Big company, lots of data, lots of customization. Stuff times out regularly or is so slow it's not worth our time. We paid a premium for a second, production-performance environment. Performance isn't an issue, but the way they link these accounts so tightly means we can't reset user…

It's been a few years, but I have successfully recovered a deleted record. They're flagged for deletion, but I don't know when they're fully deleted. Unfortunately, I don't remember any details about how I stumbled upon it. Seems like I used browser cache to locate the record, and maybe I was only able to view it but not…

Yes. Been occurring for about an hour now. Every record load seems to take forever for everyone here (200+ people using it regularly). Different roles, different departments, different browsers, off our office network, etc, meaning the common thread is Netsuite now that we see you're having the same problem.

Turns out it was indeed at their data center. A "dark" fiber line had been cut. My understanding is "they" were aware of it but it hadn't trickled to NS Support or even QA. I don't know how quickly it was repaired (few hours?), but I think there were residual problems even after the physical fix.

Defect 220205: Slow browsing of pages in NetSuite, on all pages. However, they just updated me saying there is an issue with our ISP. We've seen something like this before, and we're sending them our trace route results now. Apparently is mostly (solely?) Time Warner-related.

Got off the phone with Netsuite, actually phone call dropped because they're having VOIP issues, as well! I ran a trace route for them and the ping goes up to 103, 85, 85, 84 as soon as it gets to their data center. Even though double-clicking the Netsuite icon show Client as 95% of the slowness, there's something going on…

Sounds like nlapiSendEmail throwing an error in a script with the "author" argument populated with an email address that doesn't match anyone's in the system. nlapiSendEmail (author, recipient, subject, body, cc, bcc, records)

Starting to move again. Thanks for the explanation, Evan.

its backup back up != backup log in != login set up != setup its != it is :D

Do you deserve it? Just kidding... kinda. Can you call in to support to tell them that? Seems like a more diplomatic way to handle it... unless you have more reason to believe this has happened you're not revealing here. EDIT: you posted before I clicked Save. Glad you got it sorted.

Dog pile! Seriously, hope we get an explanation why this is happening again

Here's some elevator music to enjoy while you wait. http://www.youtube.com/watch?v=UJkxFhFRFDA That was actually really nice. I don't seem to mind the downtime so much now.

We're still up. Great performance, actually. My hack to divert everyone else's resources to my own seems to have worked. Not really. We're down 100%

Something like this? http://www.solarwinds.com/products/orion/info.aspx Or maybe this? http://www.solarwinds.com/products/toolsets/engineer.aspx

Cf. https://usergroup.netsuite.com/users/forum/product-areas/employees-payroll/23510-i-can-t-merge-duplicate-employees ¡Vote for enhancement 126644 : Merge Employees!

FYI - it just happened again to many of us, including me. Not sure if everyone's affected.

Can someone from NetSuite Please provide an update on this. Ironically I did not get my daily mailing from the User group today.... :D My daily mailings sometimes come every day and sometimes every 6-10 days. I'm on the 6 day cycle right now, I think.

Ditto. Seemed to only happen for about 10 minutes as it hasn't been going on for about 5 minutes now. Has anyone checked status.netsuite.com? :D It actually says: "Minor Service Interruption. Some accounts are affected. More information will be posted on this status page as it becomes available."

Some of my users have had similar issues the past week. It's not everyone, just a very few. Is it possible some network changes were made on NS' end? Maybe a DNS flush is a good start.

Netsuite: It would be great if there was a way for us to follow this defect without having to start a case! Why waste your support people's time just logging another case against the defect. I'd rather have them fix cases! I made the same point on a call with Netsuite yesterday. The issue is fundamental: 1. Is the email…

I think you can create a custom record type to log all this information. Each time a record gets deleted, create a new record with whatever info you need, which could include who did it when and lots of the information from the deleted record.

I always look closely at the wording in my cases, defects and enhancements and see lots of mistakes or, at least, ambiguity in the description. I then update those cases to reiterate what I had already said is the problem or the request. I've had to do so many times for one case. It's a technical product and, therefore,…

S1 = obvious defect S2 = yes, it's a defect but your CEO hasn't gotten involved yet S3 = enhancement request ;)

Thanks for the info - what does the above mean? Suite Bundles. People build then package customizations and publish them for others to use or, in my case, to sometimes transfer complicated customizations from sandbox to production https://system.netsuite.com/app/bundler/installbundle.nl?whence= EDIT: out of curiosity, I…

Looks like it's only custom portlets with filters, perhaps just custom search portlets. My custom search portlet without filters moves without trouble; my custom search portlet with filters does as you described and shows only the filter value for Stage (of a case) when it appears on the new screen.

I don't mean to grab a pitch fork, but I wonder how well these changes are documented anyway. I really think if NS worked on preparing something their customers would see, it would save them and we customers lots of headaches. Too often (and very recently), undocumented changes have seriously affected us for a week or more…

Dog pile! It was bad for us for a couple hours today... maybe more. Didn't check the stats, but I was waiting as much as 30 seconds for a simple page to load that usually takes just a second or two usually.