amaxwell Newbie

Yes, I experienced this same problem with contacts being set to inactive by NetSuite for Outlook 2.0 build 169 back over a year ago using Outlook 2007. I already had the same contact pre-existing in my Outlook and when I would sync, it would see the duplicate in our NetSuite database already and would just inactive it.…

For anyone who has expense reports with upwards of 40-50 line items, or greater, to approve and you have a stack of receipts to match up, it's a very time consuming process. By the time you include the managers time and accounting's time, this limitation is a very costly one. The date is the best means to do this, BUT not…

Anyone know the reason why there are two methods to reply to customers via a case, 1) reply field which allows Solutions attachment, but has no option to CC, utilize templates or attach files, and 2) the Email button which provides all the prior features except Solutions. Wouldn't it make more sense and be less confusing…

Not that I've ever discovered. Once a message is posted or attached to a case, only way I know to get rid of it is to delete the whole case.

Greg, ever have any luck determining how this is done? I've been wanting to do this for years, as well as the email address that a case notice has as the REPLY address. Suspect they are somewhat related. Figure out one, can likely apply it to deduce the other. Thanks.

That's exactly how I achieve this as well, a mix of case fields and filtering views by criteria. Works well.

So here we are at NetSuite 2011.1 and still without a CASE MERGE function. As a support manager (largest department at my company), we have multiple daily occurrences where we have a need for this functionality. We've been a NetSuite customer since April 2007, about when we realized we had no easy way to merge cases and…

BIG thanks to Audaxium, Rob and his developer! We finally have MERGE CASE capability. :) I just finished the final testing on the app last night and it works great! Messages and file attachments from the target case (new) all get moved into the target (original) and then the target is deleted. Process is just a few clicks.…

Yes, sadly I have to agree. With all the releases of NetSuite I've been through, the case management capabilities has changed relatively little since 2007. There have been some minor improvements, but I'm looking right now at a list pinned to my cube wall containing 26 enhancements, 10 of which are of considerable value to…

Hi dsteele, hold on for a while longer, I may soon have a solution. I have hired a developer and currently have a custom script being developed to accomplish this simple task. I've already seen a demonstration of the script and it will do nicely, however a problem was encountered when trying to enable it for use by the…

Great question! I have the same problem. We need an option to change the schedule of when these items are executed.

We were up and down all afternoon for periods anywhere 10-20 mins at a time. We're located in Oakville, ON and supposedly our ISP is Cogeco. Anyone know if they run off Bell infrastructure for their fiber service?

I had a similar flare up a few years back and every morning we'd have to delete 20-30 cases that were actually spam created by bots populating our online "contact support" webform. We actually do not use the NetSuite online form, but instead use a standard web form that then formats the data from the fields into a form…

This is but one of many enhancements I have logged. Believe I have about 26 in total at this time. Implementing just my Top 10 would really make my staff more efficient and effective at providing technical support to my clients. This particular enhancement is not new to this forum. Enhancement #69363 - Ability to move…