yep same thing happens for us. It only becomes an issue if we need to edit the order for some reason, and then it wont save without the Bill To info. Might be related to Paypal Express Checkout? We've just put up with it, but if indeed its not supposed to work this way then we'd be interested to know the solution also.

did you ever get an answer to this (ie not via here it seems but perhaps via Netsuite support)?

Huge cost savings for us using Constant Contact with the volume of emails we send.

Sorry I meant cost savings in comparison to Netsuite. We were looking at something like an additional $1600 per month to run the same volume of emails via Netsuite vs current $300 per month with CC.

We're using Cazoomi to sync between Netsuite and Constant Contact which works very well (have been using it for about 8 months). We have multiple saved searches synced for different email lists and it manages unsubscribes between CC and Netsuite as well as imports open rates etc against customer records. I know that you…

Just adding in some more info here in case it is of any use now or down the track as we get this frequently too. One method we use to fix (provided by netsuite support) is: A. Verify which quantity is correct, the bin qty or QOH. B. Create an Inventory Adjustment under the following scenario: Sample Bin Qty = 7 QOH = 4…

Yep ditto to the above, export to Excel and work with it there.

Inventory Revenue report works for us.

I'm in Aus and just had a first go at this. Had no problems with importing Credit card from Westpac. Used the OFX format and date format YYYY/MM/DD

Same as you here Tom. We've had our Site-Builder site for some time and we have an A record pointed to the same IP address as you have for both the root and www versions of our domain. We don't currently have any CNAME records (except for other subdomains not hosted with netsuite). I'm assuming that we should be able to…

I asked Netsuite support about the A record for the top level domain. They told me to set up a CNAME record for it. Which of course I can't because a CNAME record can't be assigned to a top level domain. So support then advised to setup a URL redirect as per SuiteAnswers answer id: 27731 (Setting Up a URL Redirect). Which…

Netsuite only deploys SSL certificates a couple of times per month: https://netsuite.custhelp.com/app/answers/detail/a_id/27465

This previous thread may help: Conflicting "Quantity on hand" & "bin on hand" stock count

We pretty well always "Merge Duplicates into Record with most recent activity" because as you said the most recent one you would think has the most up to date information. (So we mark them both as duplicates and then select this option from the drop down list) Seems to work for us for our web customers.

You could also look at Power Reviews Express. We gave up on the Netsuite version.

We have what I think is being referred to as the Advanced Ecommerce Module (wish list, ratings/reviews, mini cart, back in stock notifications etc).... my suggestion is tread very carefully. Our module was "upgraded" in January and since then not a single part of it works (although we still receive our monthly invoices for…

I should add, we use similar formulas to pull in other fields from the parent record such as descriptions, categories etc.

bummer - can't help with the error in a custom field sorry. We use Godatafeed too, but because of the matrix issue just went back to submitting a saved search.

In our feed (Saved Search) we just use a formula (text) to pull in the parent image url CASE WHEN {parent} IS NULL AND {imageurl} IS NOT NULL THEN {imageurl} WHEN {parent} IS NULL AND {imageurl} IS NULL THEN {thumbnailurl}WHEN {parent} IS NOT NULL AND {parent.imageurl} IS NOT NULL THEN {parent.imageurl}WHEN {parent} IS NOT…

We just set up a trial account with them last week. Had the same issue with setting up the Netsuite user as per their instructions. Ended using one of our existing users but with the GoDataFeed role. Still had an issue with the import at first, but turned out we had some invalid UTF-8 characters in one of our product…

We used to use Paypal Express Checkout, but the authorisations are only valid for 3 days (from memory) so if you then try to process a sale outside of the 3 days it fails to Bill and you have to contact the customer and request a manual paypal payment from them. Although most of our orders do ship in well under 3 days,…

Happening for us too.

same issue for us affecting orders. If we try and save a sales order via Netsuite we get a Suitescript Unexpected Error Message. If a customer tries to place an order via the webstore with credit card as the payment method they get a "Our Web site is temporarily unavailable while we perform routine system maintenance"…

Thanks Johanne. I have my promotion configured exactly as you have described and yet the entire order, even items not in the saved search get the discount. If I remove the saved search from the discount tab and and instead specify individual items, then the discount behaves correctly. I have checked the Saved Search on its…

Just to update this for anyone else that may come across the same issue as I did with the Saved Searches.... I logged a case with support and it was determined that the issue was caused by my Saved Search. I used Expressions and I did not included parenthesis around my OR statement. Thus, although the Saved Search would…

I've got the 3 promotion types enabled (and set up the new promotion via New > Item Based Promotions) and I'm not using the expanded tabs. It has to have something to do with the saved search, because if I edit the same promotion and individually enter the items eligible for the discount it works fine. its only when I want…

The Saved Search I'm using only generates 96 results.

I've got an Advanced Item-Based Promotion running using a saved search for the eligible items. Only problem is that if an eligible item is in the order from the Saved Search, the entire order gets the discount, not just the items specified in the Saved Search. Has anyone else successfully got an Item Based promotion…

Do you think that would be today Maria or next week sometime. The orders are steadily trickling through without tax. It would be just our luck to have someone from the tax office visit our site today and then we'll be up for a tax audit as well.

If this is affecting anyone else here is some comforting news: Defect 189026 Webstore > Shopping Cart: Item added on the cart does not computer the tax based on the tax code of the item WORKAROUND: None Your defect has been prioritized as an S1