do you mean remove the option for customers to create or see the option for cases? Just update the customer center role you have them using to remove the permission. without the permission they dont see the option. It worked in my account!

Olivier has a great team. Absolute pros. Another option I found is http://www.fourthwc.com/ fourthwaveconsulting David has been handling SiteBuilder for years. He is US based.

As you know we puchased the Premium Reference My Account an now we have unexplained Internal Errors when attempting to view invoices in the UI. Lucky us!

Correction: I found out why the error. if I use Item groups on an invoice it crashes. Other than that its fine. That we use item groups commonly should be of no consequence

That's the kind of direction i needed. I managed to get my domain set up to stop using the shopping address. Thanks!

Look up Head in the Clouds Development. Robbie can handle most anything. http://www.headintheclouddev.com/

would this help? https://system.na1.netsuite.com/help/helpcenter/en_US/srbrowser/Browser2014_2/script/record/account.html

Are you pulling back tax codes? There is the Tax group available in the records browser

Learning how to fight through support cases should earn you a NetSuite Certification.

I would dumb it down even more. let the search itself be for the customer records with the check box. Next bring in a column of data to represent the invoice "amount" field (obviously this is mainline). use the Case Statement to only sum those values in the date parameter. it will ignore the rest and just give the values…

perfect question for support. if you didnt change anything it must be the product...

Because it is a Financial Statement you don't have as many customization options. If you were starting from scratch you might assign the transaction for the customers into buckets like CLASS and use that for your columns

You must not have many Customers. This would be a huge report

Long standing problem with this. You arent the first to notice. You cant search this data on invoices

Sounds like it didnt have a credit card attached to bill immediately

So maybe this? Choose a Cash Sale Form as your preferred from when moving from the Sales Order. Also dont allow Fulfillment prior to invoicing. So in this way the invoice (Cash Sale) is handled and then items roll out the door. Never tried this but its an idea

The workflow would have to create the invoice from the fulfillment to map the fields...workflows are limited to the record that is in use except when creating other records as an action.

If I had to pick a "dumb" method I might add some custom transaction columns to store the values and then a custom field at the header to hold the stored value. Of course scripting is the method to do the calculation...

Michoel and JJ are both providing the right steps. Close all the unneeded orders. Use the Adjust Inventory Worksheet to tell the system the new correct inventory values. its like starting a clean slate.

Select a default shipping method for this customer. This shipping method will be selected by default on transactions when you select this customer's name. You can create new shipping items at Lists > Accounting > Shipping Items > New. Field ID: shippingitem

I was under the impression (at the 10k foot level) that you needed to enter key elements like dimensions and weight and let the services calculate your shipping for you at checkout. Otherwise like you said whats the point?

Contact Support. We beat up our ideas here. Let a technical support resource look at a copy of your account

The field you want is Shipping Carrier under the Financial Tab of a Customer Record. At least thats what i see in my demo account. The Internal ID is shippingcarrier

You can find ideas for resources by viewing the records browser for fields you may not have been familiar with in the past https://system.na1.netsuite.com/help/helpcenter/en_US/srbrowser/Browser2014_2/script/record/customer.html

Couldn't you just add a handling cost to represent this fixed shipping cost?

That part will be your journey. The current formula will need to change and will probably grow much larger. I would bet someone else may chime in with a nice concise formula

Ouch. So that's what self service support looks like. I had Silver when i was a customer. As a SDN partner I wing it

would a CASE statement that counts Sunday as 0 and Saturday as 0 and all else as 1 give you the counter you need?

You source from records and locate the field needed from the record. for instance in Julien's example the record was "created from" meaning the dynamically chosen record that this item Fulfillment was created from (a sales order right?) and then pick the field (doesnt your sales order have a PO / check number field?)

You create the needed field on your Item Fulfillment form. The field will pull the value(s) found in the record that preceded the Item Fulfillment. For instance if the record was a Sales Order you would refer back to the PO / Check number field to get the correct value. Make sense? The "Sourcing" is on the custom…