As everyone seems to learn the most from this forum, rather than from Support, my question is whether it is worth the money at all to pay for Silver support? Why not just ask all questions to the forum? I would just like to chime in. We are a company of about 300 users and while I am the first line of support for most…

Just to chime in here. We just had a meeting with NS concerning this very topic. As a growing company we have the need to have subsidiaries and to eventually merge/consolidate them. Basically they told us that we were out of luck and would have to do a mass migration effort every time. This latest acquisition brought 10k…

Second this. Third even. Would like an update.

We are having problems with certain roles and the chart. Some can see it open in Chrome and see the background but just stays on loading. Probably a different issue, though....

Still doesn't work for me in a less privileged role. Just sits at a gray screen saying loading....

That would be helpful for tracking the fat fingered.

I do this from proposals (estimate) with a workflow using the create record action. Works a treat.

My whole process is actually quite complicated: A series of workflows and workflow actions scripts follow the life of this transaction and the associated project to the projects completion. The workflow that actually creates the project is scheduled to run from a saved search (so that I can trigger timely actions) and I…

How about if you just check if pagenumber is not 1.

Ok, if you look at your statement form record and flip it to advanced printing the default layout that comes up is listed as type invoice. So, I would bet you could just make an invoice use the xml hack and have all the same fields there as would be on a statement.

Just print one out with a regular print layout and append the url with &xml=t, that'll give you all the fields available to you. There's no real documentation on available fields, it's more of a trial and error thing. Strike that. Won't work.

Portland, huh? We're neighbors :)

That's not a bad idea, actually. Thanks.

That is almost exactly what I am looking to research. Well, we are looking at Jira as a possible test case management solution. Does anyone have any experience with this? Or with integrating any test case management software? Or even using NetSuite for test case management?

For all administrators you can go to your user record and give yourself the global permissions and add mobile device access instead of creating a custom admin role . How do I do this? Also, will that impact me trying to see if things are working as intended in other roles?

Wait. Are you trying to build out an app or just go to NS on an iOS device's browser and upload files?

I have actually created an app that will take a picture and upload it from the phone and attach it to the record (in this case it was my employee record) in NetSuite. As I don't have a Mac I was having to use Application Craft and Phone Gap Build to deploy to devices. The IDE was kind of wonky and I would have much…

I'd be interested in doing this as well. A year or so ago I built a workflow action script to create an agreement and send it for signature but that required reverse engineering their scripts and calling the suitelet they use and it all felt precarious as I was subject their code changes.

You can do this by using a Workflow action script to check if a user is a member of group. I use this exact mechanism for quote approvals. Here is the code I use: // Take in a group and checks if the current // user is in the group. Returns true or false. var main = function() { // vars var group, user, filters = [],…

That would indeed be easier, Evan. That option must not have been around 3 years ago when you told me to create a workflow action script for this :)

Yeah, I use generic non-license employee records all the time. Especially for saved search alerts. Nice to have it come from our 'support admin' rather than me. Keeps the questions back to me to a minimum :)

Can you set up an employee record that has the groups email?

I think you have to come at this from the Message record type, not from the Case record, so that you can capture the event when the message is created. But, since you can't do workflows on Messages you need to do it in script.

I would highly suggest you just use the saved search email alert functionality. We use these all the time. Look into the email tab on a saved search. As limited as I find the searches and reports to be for real reporting, especially on bigger or complicated data sets, they are superb at building out alerts. Poke around in…

I was trying to find a way print out the transaction I am on into a PDF and then attach that as a new Echosign doc. I was able to do the whole process in my workflow action script, which will work for this process because I am merging the proposal and another document at the same time in there anyway. So, to answer your…

Ah, totally spaced the time tracking on cases as we don't use it.

This case duration is a custom field? A workflow should have access to custom fields. If not it would be a trivial script (client side, field changed event or save event) to check the numbers in the field and throw up a pop up message (confirm). Heck, you could even just check if there is a : at the start.

You can't do an alert from workflow in view mode, I don't believe. See this thread.

Excellent. Thank you for the response.

It's really hard to tell without seeing your workflow. Much depends on what event you are triggering on, how you set up your workflow parameter, etc. I might be easier if you take some screenshots and either post them on here or create a ticket and have support help. They are good. Anyway, I can kind of give you a rundown…