I am opening a case with NetSuite.

I will work with the user again and then I can report back my findings.

I still cannot figure out why I have user who shares the role with other users and only this one user cannot use the Drag and Drop. The file turns green when they drop, but no file shows under communication. However, different user same role we find the function works as expected. I have ruled out browser issue as well. We…

There are no restrictions. I tried using the same role as the user and I had no issue dropping the file. When the user does the drop the box shows green, but no file appears. I could check to see if the file shows up in the file cabinet even though it is not visible in Communication Files. Could it be a browser issue at…

From EE Center Role, we have the drag drop in the upper right. All my other users with this role type do not have an issue. Other roles do not have any issue. This is isolated to just this user.

Is there a way to get the Sales Order or Invoice number to appear on the label?

This is a copy of our FedEx label. The REF- data is pulling our PO field in NetSuite. However, the label also shows a field for PO and Dept and I am looking to see what field in NetSuite can hold the input of data for it to display on this label.

There is a PO and Dept heading on the FedEx label. What fields from Net Suite is this labeling pulling from? I can get the data to print into Ref 1. I know would like to print info into one of the other 2 fields mentioned above.

Does anyone have input on this topic?

I performed the step below and the folder saves, I can see the File Drag and Drop box is linked to the new folder, but when you close and return to the screen and attempt to drop a file, the message appears again stating no Target Folder defined.

Thank you for the input. However, this did not fix my issue. I tried from a different browser and the same thing occurred. I can assign the folder, it shows assigned, but when you close, and return am message stating the Target Folder is not defined and the box does not turn green when you attempt to drop a file.

From a Vendor Card>Select Transactions> I have a customized View set. My current view: I would like to add to this view a field from the Bill page called Line Description. Where Line Descriptions appears: Bill>Expenses and Items>GL Account listed>Line Description The Line Description is a free form text field next to the…

Ground commercial.

This is the setting. I am receiving emails; it is just not going to the correct person assigned.

I do not believe this addressed my question. I am assigning a task to another admin user, and they are not getting the email, but the task does show up on their dashboard. Instead, I am getting the email.

This is my predefined list under Setup>Accounting>Shipping>Packages Attempt to remove 100.A Error message.

I found the problem. It was related to posting period field not engaged for both users.

Both roles show the same preferred view.

That fixed my issue. Thank you,

Thanks for the input. This user only has one role and one account access.

Correct. The user has multiple tabs open yet when they click the link from the Alert Email, they are prompted to login in again. Role this is happening to is Accountant. I don't have the issue as an Admin or any of my other roles.

I am logged into NetSuite when I click the link from the email and sometimes I have multiple tabs open when I click the email and I don't get a sign in page. For this user I have noticed when she opens new tabs it also asks for login. Any reason for this other than trying clear cache?

I don't believe this fully answered my question. User is assigned to Sub 1 and Sub 2. If I assign different folders instead of using the same folder for both subs will that allow for no error message appear. Is there something within Setup/Customization>File Drag and Drop Setup in the Folder Pattern that will allow the…

I believe Option 2 will be best for what we need to accomplish. Can I copy paste the code you provided to test to see if it will work? Does the code need to go at the beginning of the source code?

If I used Option 1 from above- What happens if I have a Role=Accountant who has access to 2 subsidiaries. Assigning the form to the role will only give me the Preferred for the one subsidiary. Is this correct? When I created a new Check template and tried to assign it to a Role my template shows in the Advanced Forms, but…

Thank you for the feedback. That is what I was trying but this is what is happening. Sub 1- has Form Template 1 preferred Sub 2 - I would like Form Template 2 preferred Both forms are created. When I go to Sub 2 and assign Template 2 preferred it is changing the preferred for all my Subs. Problem: When you select the…

I agree with how Open should be working, but the portlet is not showing the results as expected.

The update was actually not helpful for us. Is there a way to have the default set back to All within a Sales Order?

This was helpful. We have a DNS domain setup for communication, but the email campaigns show NetSuite as the domain name. Do I need configure differently for campaigns? I am Executing the Campaigns, I see the that they are started, but the members are not getting the email. Wondering if it has to do with the Domain?

I have submitted a support ticket.