Richard, more follow up on your specific problem. We found that our timeout recovery mechanism was failing in the case of 3d secure timeouts from SECPay. Secpay said to me "This is because your account is 3D secure enabled. The customer has to go through 3D secure verification, 90 seconds is not long enough to allow the…

Doug, Sorry to take issue with your suggestion that SecPay are slow at responding, but this is because even before the current defect, there has been an intermittent problem submitting to SecPay via Netsuite (even inside our account when taking telephone orders) where the response is either very slow (60 - 90 seconds) or…

I am not seeing the status of the 3d secure check in my account I didn't read the documentation, but have been using secpay with 3d secure since 2007.1 upgrade a month ago and I have not seen anything in netsuite that indicates 3d status. Richard

I would be interested in this too! Richard

Did anything ever happen with this? It would be such a simple enhancement. So many shopping carts give the option of check/electronic bank payment and provide the needed details at the end of the checkout process.

Would this not create an extra field for fax number rather than fill the one that already exists on customer records?

You probably don't want to change PSP, but SecPay now include the feature you want within their new SECNET platform so if you were using Secpay you wouldn't need Netsuite to implement this. They call it 'strict mode'. The help text for their 'strict mode' says: In strict mode, if the data is not supplied or the bank says…

Please can Netsuite enable the call back code functionality between Netsuite checkouts and the Worldpay service. Mike, Would suggest that you vote for: Enhancement 101829: 3D Secure Integration See more info on the Visa website here If this were implemented, there wouldn't really be a need to worry about AVS which is a…

Vote for: Enhancement 42142: Remove Amex card from web store checkout

For the CSC image, I would consider that a bug and we will look at getting it fixed. Oh, I misunderstood - maybe I have been waiting on the wrong enhancement? (Although the abstract on the enhancement says "Web Store>Checkout>Payment Information- On the CSC Example, change the example card from an American Express Card to…

This should never have been listed as an enhancement. Use this bug # (42142) to track and we will have fixed in next few days. I have a few other things listed as enhancements on my account that should really be bugs! What is the best way to get them reviewed for this transition to 'bug' status? Richard

To turn off the unwanted payment method, go to Accounting > Lists > Other Lists, filter by Payment Methods, select the unwanted payment method and either make it inavtive (if you don't want it to ever be used) or uncheck Available Online if you'd just like to remove it from your Web store. This has never removed the image…

I guess the word "basic" should be put in more places on that chart. Yes, quite agree. Netsuite really should review their marketing literature as it is very misleading.

Alternatively, vote for Enhancement 101829: 3D Secure Integration 3d secure is a new (well 3 years old now) technology to secure online credit card transactions and Netsuite has not included it in their integration with Versign/SecPay/Worldpay. It prevents most chargebacks and fraud orders. To find out more about Verified…

I have had a different problem - I have had a few customers register twice. It seems that netsuite allows the same email address to register again if a different password is used. For duplicates created in this way, I also seem unable to merge the customers. I have noticed when I've been shopping from netsuite merchants…

We are very concerned about this and but we haven't found the best way to deal with the current instances of fraud or to prevent it in the future. Any help would be greatly appreaciated! Vote for Enhancement 101829: 3D Secure Integration 3D Secure shifts the liability for fraud from the merchant to the card issuing bank.…

I found liveperson overpriced. InsteadI have been using http://www.whoson.com/ which I have been happy with.

Your plan sounds very good, I hope you decide to implement it soon. One minor source of confusion could be if a customer purchases from cart A and then later from cart B. There may be some confusion that they are already registered and have some transactions showing on their account. Perhaps you could include an option to…

Well in case anyone else needs to do this in the future I found the following in the netsuite help center after being upgraded to 2011.2: Adding Multiple Items to the Cart with a URL The sample URL below from account number 123456, adds one item (ID=51) with size and color options; and one of another item (ID=52) with…

Do you have any more info on this - I can't find it in the 2011.2 release notes. thanks Richard

Is there any way to include fields and formula on a hosted htmpo n to calculate the combined cost of multiple items? e,g, <%=getAttribute('item',1,'salespricehtml')%> + <%=getAttribute('item',2,'salespricehtml')%> + <%=getAttribute('item',3,'salespricehtml')%> Richard

request enhancement 80774 "Multi Site - Lists>Tabs> please add a Multiple Select field for Domain Name that ties into Setup>Set Up Domains>. Each Domain would need its own Site Home Page. Then each Domain only displays NS Tabs that are applicable."

Despite making the change, a large number of my products show the old style links when I extract a 'product feed' for Froogle. Am I alone with this problem?

Re. IE6/IE7 and the start command, start also works with Firefox. I bought the following to dial out from firefox (which NS has not setup CTI for), but I think you may be able to use it for incoming calls as well http://www.mirage-systems.de/441.html Richard

BUT, then you run into the problem that NS only allows 1 concurrent session as a time and that is enforced with a sessionID hidden variable. So you can't just instantiate a second IE object. I use a GET URL and the new call opens in a new tab of the same window which therefore has the same SessionID Richard

Hopefully geosat will post his .bat file here so we can all share it! I'm really curious how to cause a URL GET in the same existing IE window from dos! Don't know how I don't have the session ID problem, but I havn't! You need more than the TAPI\ driver to use this with the IP Office phone system. Avaya's Phone Manager…

Could anyone please state. What TAPI clients they are using, or if they are self-developed, or were bundled from a supplier with hardware. Also which inbound VoIP suppliers of SIP etc... I have an Avaya 'IP Office' telephone system and use their 'phone manager pro' software to execute a small .bat file that pops open a…

[*]Make sure you have the Web Analytics feature enabled (on) in your account I take it this is different to the 'Keyword Marketing Module' which seems to have been announced and or launched this week apparently at 'at no extra charge'? (in Information Week) What is the difference between these two modules? Richard

I can inform you of Defect 229246, created 17 Aug 2012 !!! Transactions > Management > Print Checks & Forms > click UPS International Forms > hit Print > Shipping Cost = 0.00 If you use the international forms you may also be interested in : Enhancement 153765:UPS International Forms > Commercial Invoice > Invoice Number,…

We are starting to do business in the UK, and was wondering your experience with freight costs? We find Fedex better, but it might just be the drivers in our area. You might not be aware, but Netsuite only integrates with UPS in the UK. Richard