Apparently, this behavior is the default behavior when you have the "Show Unfulfilled Items on Invoices" checkbox checked in your settings. We had to make a business change to uncheck the box and it's working as expected now. I'd rather this than pay for a customization.

Hi Herdi, Yes, those are the steps I followed. I will file a case with support. Thank you for your help!

Hi Herdi, Thank you for your response! Unfortunately, those scenarios is not what I'm experiencing. I created a test sales order with two items: one going UPS Ground, one going UPS 2nd Day Air. Item A (Ground) is calculated on the sales order as $9.90 and Item B (2nd Day) is calculated at $42.05. I only fulfilled Item A…

Yes, we are too! Seems like the NetSuite status page should have been updated by now.

Thank you for the suggestion. This still showed as a percentage but we've just decided to hide the rate if it's a discount item and only show the total discount per item.

Thanks Will. I've tried editing the Advanced PDF for both the cash sale and invoice forms in our Sandbox environment. The issue is that all of the Advanced PDF transaction forms are using the same code to show the rate for items, including discount items: ${item.rate} I've tried editing this to be ${item.discountrate}…

Yes, unfortunately, I think you're right. I appreciate the help but we have a couple of partners that we're already working with. I'll reach out to them. Thank you!

Thank you for the suggestion, Chris, but it doesn't seem to be working for me. I copy/pasted the body HTML into our picking ticket in our Sandbox account and this is what it looks like: The assembly item SKU is the Baicells-Starter-Kit-GEN2. It's including the description of the assembly, but none of the components are…

Still don't have this issue solved. I have all of the settings suggested in previous comments turned on but unfortunately, those are for displaying components of kits on picking tickets. I need to display components of assembly items on picking tickets. Any recommendations are welcome!

Yes, unfortunately, that's already checked on the assembly item record.

Yes, I have that setting set up, however, that setting is for kits. I'm needing the components on Assembly Items to print on the picking ticket.

Thank you. I voted for that Enhancement Request so we'll see. In the meantime, I'll have to find another resource or workaround because we cannot count on the accuracy of the System Notes with the way it is right now.

That's true, however, in my case, it's not logging that the picking ticket was printed in the System Notes even if it was. This seems to be happening for multi-location sales orders only. Like this sales order below... The picking ticket for this sales order was printed on 5/24 at 2:20pm. I have a screenshot of the Picking…

Okay, yes, that makes sense. Thank you! Any insights into why NetSuite seems to be picking and choosing when to log "Printed Picking Ticket" in the System Notes? It looks like it has to do with multi-location sales orders but I can't figure out why. Thank you!

Thanks Mavell! Is there anything we can do in the meantime? Any special script that can be written in? Or can we can prevent them from performing a reallocation even if we can't prevent them from seeing it?

Thank you Robert but I am an account administrator and I'm on all of those lists. Is there a way that I'm "opted-out" on my contact record in NetSuite's system?